COVID-19 and the resulting shift to working from home have forever impacted the modern workplace. Companies that once thought remote work wasn’t possible are now discovering it actually is—and that it’s far more affordable than working in the office. While some companies have extended work-from-home policies through mid-2021, others have gone so far as to become permanently remote. No matter what, remote work is on the rise. And to ensure your business succeeds throughout this transition, you need a top-of-the-line remote office phone system.

What kind of phone system is best for companies with remote workforces?

Typically, today’s office phones are either cloud-based Voice over Internet Protocol (VoIP) systems or VoIP private branch exchange (PBX) systems. If you’re familiar with a traditional PBX phone system, a VoIP PBX is essentially just a more modern version that allows you and your team to use broadband and/or data connection to make and receive phone calls. Unlike the more traditional version, VoIP PBX phones don’t require any hardware installation, making it a much more affordable option than in the past.

Still, cloud-based phone systems are the most popular model on the market. And they’re an especially great option for companies who are shifting towards more remote work. Here’s why.

Benefits of cloud-based phone systems for remote offices

By opting for a cloud-based phone system, your organization gains a flexible and exceptionally cost-efficient solution. Not only are cloud-based phone systems more affordable than landlines, but they also offer employees greater flexibility (and mobility) with their ability to route calls to and from VoIP-enabled phones, from any device, anywhere.

Here are a few reasons to consider a cloud-based phone system and more on why they can improve remote workforce productivity.

Reduce costs

Cloud-based phone systems can result in major cost savings for your business. For starters, they don’t require any installation costs. A cloud-based phone system also eliminates the need for landline phones, which are often charged by the number of lines. As you may know, that can get expensive fast. But with cloud-based phone systems, you only pay for internet usage.

Increased flexibility and mobility

Cloud-based phone systems allow remote workers to share the same features as workers who are in the office, no matter where they are in the world. Workers just connect their mobile phone, tablet, or computer to the system and route calls to a business number that can be shared by multiple employees. It’s really that easy!

App integrations

Cloud-based business phones also offer a plethora of app integrations that can help improve overall employee efficiency and productivity. With integrations for other cloud products such as Google Drive, Dropbox, Salesforce, and more, your team won’t constantly have to switch between communication channels and waste time searching for the information they need. Instead, everything will be located in one, easy-to-access place.

Find the right remote office phone system for your business today

As remote work continues to become the new norm, it’s increasingly important to ensure you have the right communication tools in place to prevent a lag in productivity. If you’re interested in learning more about cloud-based phone systems and how they can benefit your business, reach out to us at High Country Workplace Technologies.

We can work with your existing provider or be your one-stop-shop for a remote office phone system set up. Contact us today to learn more.

More and more companies are changing the way they communicate—both internally and externally—by switching to Unified Communications as a Service. In doing so, they’re combining the many different communication tools and software they use into one, easy-to-use platform. Two of the most popular providers of these communications tools are RingCentral and Mitel; but how do you know which one is right for you? Today, we’re breaking it down and comparing Ring vs Mitel UCaaS so you don’t have to.

What is Unified Communications as a Service (UCaaS)?

Before we dive in, let’s establish a clear definition of Unified Communications as a Service. A Unified Communications system is simply a VoIP phone system that can integrate, or unify, communication technologies and software into one platform.

In today’s digital age, most businesses communicate via multiple channels including phone, video, email, and instant messaging among others. A UCaaS system helps bring those channels together to work seamlessly in one easy-to-use solution.

Unified Communications as a Service, or UCaaS, is the deployment method that’s used to deliver UC to companies via the Cloud. Unlike the more traditional on-site UC systems, UCaaS operates as a subscription service with lower or no upfront costs.

The benefits of UCaaS

UCaaS boasts a long list of benefits for businesses across every industry. Some of the top benefits include:

• Reduced costs – With most Cloud-based services, there are virtually no upfront costs. Instead, the service provider absorbs the initial equipment cost and your business pays as you use it, leading to both short- and long-term cost savings.
• Increased functionality – With remote work at an all-time high, increased functionality is more important than ever before. And with UCaaS, employees can access communication tools from any device, anywhere.
• Superior reliability – Communication is crucial to virtually every business. And if equipment goes down, it can mean missed sales opportunities, fewer leads generated, and a loss of revenue. Luckily, UCaaS is exceptionally reliable. With built-in geo-redundancy, you can rest easy knowing if one piece of equipment goes down, a different piece will kick in.

Ring vs Mitel

As mentioned earlier, RingCentral and Mitel are two of the most popular UCaaS service providers. But depending on your communication needs, one option is likely better than the other. Here’s how RingCentral and Mitel compare.

RingCentral

RingCentral is widely considered as a UCaaS application specialist within the industry. Their top strengths include:

• Demonstrated success in supporting clients with more than 5,000 end-users
• Strong contact center capabilities
• A robust API ecosystem with easy integrations to other Cloud applications

Mitel’s MiCloud Connect

Mitel’s flagship UCaaS product is called MiCloud Connect. MiCloud Connect offers solutions for phone, unified messaging, email-to-fax, meetings, and team messaging capabilities among others. Their top strengths include:

• A robust support process for easy implementation
• Top-rated telephony and mobile experiences with strong voice quality and reliable service
• Custom solutions for specific industries including hospitality, healthcare, and retail

Talk to the experts about Ring vs Mitel UCaaS

As you can see, both Ring and Mitel systems have their pros and cons. If you’re still unsure which solution is right for your business, reach out to us at High Country Workplace Technologies. We work with both service providers and we can help ensure you find the perfect fit for your business.

Contact us today to learn more.

Your phone system plays an incredibly important part in your company’s ability to succeed. And with remote work at an all-time high, your current workforce needs solutions that offer more than the traditional phone systems of the past. If you’re considering a Mitel phone system, we’re here to help you learn more about Newsweek’s best business tool of 2019: Mitel MiCloud Connect.

What is Mitel MiCloud Connect?

Mitel’s MiCloud Connect is an all-in-one cloud communications, collaboration, and contact center service. With MiCloud Connect, you can connect phones, applications, and network operations so your employees can stay productive from anywhere, with any device.

This innovative phone system has so much to offer your business with tons of outstanding benefits. Some of the top features of the Mitel MiCloud Connect include:

• Audio and web conferencing software with built-in desktop sharing
• Individual and group chat instant messaging
• Business SMS
• Built-in VPN
• Calendar, scheduling, and CRM integrations
• Software and web dialer options
• Mobile-first design
• IP desk phones
• An integrated contact center with call control
• Available for PC, Mac, iOS, and Android devices
• Team workspaces to promote productivity
• Collaboration tools
• Smart features like a “Join” button, event wizard, agenda timer, and conference call-out
• Automatic updates to ensure your team always has easy access to the latest features

These features, combined with the ability to work from anywhere, make MiCloud Connect much more than just a phone system. MiCloud Connect is an end-to-end unified communication system that drives consistency and collaboration for your business.

Is a cloud-based system best for your business?

Cloud-based phone systems offer a wide array of benefits for plenty of businesses. For starters, cloud-based systems offer better value, minimal maintenance, more accessibility, easier integrations, and increased scalability.

Those all sound great, but just because cloud-based systems boast a long list of benefits, that doesn’t automatically mean they’re the best fit for your business. Some of the common signs that your business is ready to move onto a cloud-based system may include:

• Your business is growing
• Your business operates in multiple locations
• You have limited IT resources
• You currently have outdated equipment
• You need or want to improve your customer service
• You want to increase employee productivity

If your business is reflected in the list above, a cloud-based system could be exactly what you need.

Mitel MiCloud Connect in the news

A Newsweek survey of 10,000 business professionals recently named Mitel’s MiCloud Connect the top VoIP product of 2019. This unique phone system received top scores in service promise, security, reliability, satisfaction, and consumer trust categories in the survey.

The survey also asked respondents how likely they were (on a scale of 0-100) to recommend the provider to others. These scores were then assigned to each provider and only companies with a score of 75+ made the final cut. MiCloud Connect was one of the top three solutions recommended for VoIP software, making it clear companies of every size see the value MiCloud Connect brings to their business.

Learn more about this Mitel phone system today

If you’re interested in setting up a Mitel phone system such as the MiCloud Connect for your business, reach out to us at High Country Workplace Technologies. Our technology experts are here to help you through the onboarding process to ensure the smooth integration of new phone systems into your workplace. And as an authorized Mitel partner, we offer on-demand support to ensure your business is always operating at peak efficiency.

Contact us today to learn more about the right Mitel phone system for your needs and how we’ll help you get started.

In today’s hyper-connected world, reliable internet is incredibly important. Although relatively new, business fiber optic internet is becoming an increasingly popular option for Denver-area offices. If you’re currently using broadband or copper cable for your internet, your business could benefit greatly by switching to fiber optic internet. This internet package has plenty of unique advantages over traditional options. Let’s examine the top seven reasons to consider making the switch to fiber optic internet.

1. Faster speed

Fiber optic internet is much faster than even the highest-speed broadband or copper internet connections. With options ranging from 5 Mbps to 100 Gbps, fiber optic internet makes file uploads and downloads and video conferencing much faster and more reliable.

It’s estimated that slow internet connections account for a loss of one week per year of productivity. That’s an awful lot of time! With fiber optic internet, your employees won’t have to wait on lagging internet connections and can gain that week back.

2. Stronger signal strength

If your business is using DSL or ethernet, you’ve probably noticed how signal strength degrades the further you are from the modem. With fiber optic internet, that distance is no longer an issue. You’ll be able to host video conferences from any corner of the office. If your business operates in a large office space, switching could be especially beneficial for you and your employees.

3. Increased security

Cybersecurity is one of the most concerning issues for businesses, outranking medical cost inflation, employee benefits costs, and employee acquisition and retention. And after a 300% increase in small business cyber attacks since 2015, it’s no wonder why.

Hackers are easily able to tap into copper internet cables and access private information, which can be extremely costly for your business. But with fiber optic internet, the only way hackers can access your information is by physically cutting the fibers, which will drop the signal. It’s a much better option to protect your business from security breaches.

4. More bandwidth

If your business deals with data transmission, it doesn’t take much to hit the cap with cable internet bandwidth. Although not technically unlimited, fiber optic bandwidth is significantly higher than traditional internet options and it doesn’t decrease when high demands are put on the network.

5. Easier Cloud access

Between customer relationship management (CRM) tools and data storage software, the cloud has become incredibly important for businesses. As of 2020, it’s estimated that 94% of organizations use cloud services in some capacity. With increased speed and more bandwidth from fiber optic internet, your employees can more easily access apps and SaaS tools stored in the cloud.

6. Cost-savings

Since its inception, the cost of fiber optic internet has significantly decreased. Although fiber optic internet often has upfront installation costs that can seem expensive, it’s actually already become more affordable than the alternatives in many cases.

By switching to fiber optics, your SaaS, cloud storage, and VoIP all gain better support. This enhanced support will lead to long-term cost savings and scalability.

Switch to business fiber optic internet in Denver today

It’s easy to see why business fiber optic internet is the top choice for Denver-area offices. If you’re ready to make the switch, reach out to us at High Country Workplace Technologies. We are your number one source for workplace internet solutions.

Contact us today to get started on your switch to fiber optic internet.

Late last year, Avaya and RingCentral forged a strategic partnership that made RingCentral the exclusive provider of Unified Communications as a Service (UCaaS) solutions for Avaya. With RingCentral contributing $500 million – a $125 million preferred equity investment and a $375 million advance for future payments and certain licensing rights, the dynamic duo moved forward with a comprehensive plan to deliver value through advanced technology solutions.

The partnership was welcomed by the market, with a plethora of positive feedback from power figures in the industry. People are calling this partnership the biggest move in the UC market ever and is expected to produce long-term growth opportunities for both companies. Presently, the partnership between Avaya and RingCentral brings the latest innovation in cloud communication to the market in the form of Avaya Cloud Office by RingCentral. The platform will also be known as Avaya Cloud Office or ACO.

What Is Avaya Cloud Office by RingCentral?

The latest introduction to the UCaaS market brings a full-suite of UC, CC, UCaaS, and CCaaS to a customer base of more than 120,000, with more than 100 million UC lines and 5 million CC lines globally. With this platform, the transition to cloud is made seamless and, better yet, economical, for businesses around the world.

Avaya Cloud Office is designed to be a harmonious addition to your business operation, mobilizing your communication capabilities to ensure maximum value from advanced cloud technology. With more than 100 business integrations, Avaya Cloud Office by RingCentral allows organizations to create comprehensive customization that supports the needs of their operation. The ultimate goal of Avaya Cloud Office is to help businesses run smarter.

Features Of Avaya Cloud Office

Avaya Cloud Office by RingCentral is a comprehensive tool with all the features your business could possibly need and more in a single solution.

• Calling – The most fundamental tool in a UCaaS solution is the basic calling feature. ACO offers robust calling capabilities.
• Chat & Messaging – More and more of our everyday communication, even in the business world, is done through chat and messaging applications. Avaya Cloud Office offers both private and group messaging features.
• Video Conferencing – ACO gives you the opportunity transition easily between voice and messaging into video conferencing with a full-suite of collaboration tools, including file sharing and task management.
• Analytics – Gain insights about your communications to streamline your operations. The ACO reporting capabilities give you objective data that helps you determine how effectively your business is communicating.
• Integrations – Lastly, the ACO platform has more than 100 ready-to-use integrations that give you access to all the tools you could need.

The All-In-One UCaaS Solution

The partnership between Avaya and RingCentral brings a one-of-a-kind UCaaS solution to the market for businesses to take advantage of. From advanced call and chat features to countless customized integrations, your business can find all it needs and more in a single platform that’s not only easy to use but also cost-effective.

Considering taking your business communication to the next level? Contact HCWT today to learn more about Avaya Cloud Office by RingCentral.

Over the last nine months, Avaya has been making waves in the news with rumors swirling about. After exiting bankruptcy protection in 2017 and becoming a publicly traded company, Avaya reported nearly three-quarters of a billion dollars in revenue in Q1 of last year. People started to wonder, “What is Avaya?” Avaya is a multinational tech company that specializes in unified communications. Specializing even further, Avaya is one of the only UCaaS companies targeting government operations, which has a high barrier to entry for a number of reasons. As a leading provider of Avaya solutions, High Country has been watching the evolution of the company and the associated rumors carefully. Let’s review the recent timeline of this UCaaS leader and see where it might be headed next.

A Brief History: So, What Is Avaya?

Avaya is two degrees of separation from AT&T, who began spinning off unitys in 1995. Officially founded as a public company in 2000, the organization was soon bought by two private equity firms in 2007, delisting from the New York Stock Exchange. Over the years, the company has introduced many innovative technology resources to the market, including multi-platform call centers, multi-site contact centers, speech-to-text features, and the comprehensive Avaya Unified Communications system.

Not long after becoming a private entity, Avaya purchased Nortel in a $900 million acquisition. Following that, the company became the go-to resource for major events, including the 2010 Winter Olympics. With this major increase in visibility, the public and competitors alike began to wonder not only “what is Avaya?” but also “what will they do next?”

Over the next few years, Avaya went on to acquire Sipera Systems, Aurix, and Radvision.

In January of 2017, Avaya filed for bankruptcy protection, listing $5.5 billion in assets and $6.3 billion in debts. To increase liquidity, Avaya sold its networking business and related products to Extreme Networks for $100 million.

What’s Been Happening Lately?

Since 2017, Avaya has undergone significant internal changes, including new leadership. After emerging from bankruptcy protection and re-entering the stock market, new leadership analyzed what seemed to be very volatile changes in progress and profits. Rumors began to circulate regarding a buyout. As stock prices bounced, Avaya announced the hiring of JPMorgan Chase to explore options and maximize shareholder value. This was one of the rare times the company publicly announced intentions with any kind of clarity.

In August of 2019, Mitel (a rapidly growing UCaaS giant) bid on Avaya for more than $5 billion. With additional rumors of private-equity buyouts that may or may not have been related to RingCentral, the general public grew wary. A merger with Mitel would require shareholders to accept stock in the combined company, so Avaya leaders began entertaining private buyouts that had a significantly lower sticker price.

In October of 2019, RingCentral officially invested in Avaya and the two companies set out to develop a UCaaS solution. Immediately following this announcement, Avaya stock jumped 11%.

The Details On The RingCental & Avaya Partnership

The investment is not the outright sale most industry experts were anticipating, but it shook out to a $500 million investment from RingCentral. This partnership makes RingCentral the exclusive provider of UCaaS solutions for Avaya and will lead to a number of new solutions being introduced to the market on behalf of the two companies.

Next month, Avaya will be hosting their annual event, Engage 2020, where we can expect to learn more about where this new partnership will take UCaaS moving forward.

Is Avaya The Right Choice For You?

All of the infrastructure changes within Avaya over the last year may make consumers hesitant to consider Avaya solutions for their business. In some cases, the customer may be right. In others, however, Avaya may still be the ideal solutions provider to take your business to the next level.

If you’re interested in upgrading your business communications technology, give the team at HCWT a call. We can give your more information on Avaya and other UCaaS providers who can support your business.

Avaya is one of the world’s largest providers of VoIP phones, specializing in providing phone systems for Fortune 100 companies. With desk phone systems that can accommodate small, mid-sized, and even large corporations, Avaya is constantly bringing technological evolutions to the market. However, as technology changes, certain vulnerabilities can come to life and the providers have to respond accordingly to ensure users are protected. In 2009, Avaya had to do exactly that. The Avaya 9600 series IP Deskphone presented with a Remote Code Execution (RCE) vulnerability. We know what you’re thinking – what does a vulnerability that was identified in 2009 mean to today’s Avaya’s phone system users? A lot.

It is likely that the initial bug was copied and modified without subsequent security patches being placed on the technology. As recently as August, the presence of this bug was identified in the phone’s firmware. The good news is that only the H.232 software stack was affected, not the SIP stack that can also be used with this phone system, so the risk is not as widespread as the Avaya phone system itself.

What’s At Risk With The Avaya Phone System Bug?

This bug gives hackers an opportunity to exploit business communications. An attacker can go so far as to take over the normal operation of the Avaya phone system, record audio directly from the phone, and even bug the phone to record later on. The phone can be directly hacked, but it is also vulnerable to remote hacks through a shared network.

In order to determine if your Avaya phone system is putting your business at risk, you’ll want to confirm the phone model you have. Only the 9600 Series, J100 Series, and B189 phones were affected by this bug. In the “About Avaya IP Deskphone” screen on the phone itself, you can see what firmware version your phone is operating on. Version 6.8.1 and earlier are vulnerable when the H.323 firmware is in place.

What Do You Do Now?

If your Avaya phone system is, in fact, vulnerable to this bug, there is a simple resolution to the problem. Security researchers with McAfee have established the various pathways that make the Avaya phone systems vulnerable to hackers and have shared their findings with Avaya. Detailed instructions for developing an effective, long-term fix for the issue led to the creation and testing of a patched firmware image.

If you have an Avaya phone system deployed in a large enterprise, it is not uncommon to deploy the patch is batches to test the resolution and ensure that no conflict arises. However, this patch has been out for a reasonable duration that would make most IT experts comfortable deploying across the entire system if they so choose.

Because technology is so prevalent in today’s comings and goings, we often don’t think twice about the potential vulnerabilities these solutions may bring with them. In this case, the Avaya phone system was afflicted by a weakness that put businesses at risk for over a decade. With the help of dedicated researchers who identified the bug and swiftly presented solutions to the manufacturers, businesses can rest assured that there is an answer that keeps their communication assets protected.

Get The Best Solutions For Your Business With Avaya Phone Systems

The bug that was recently resolved was not an isolated incident as far as technology is concerned. Across all manufacturers and providers, there are risks that present themselves as technology evolves. All you can do is be diligent about the technology you employ within your organization and pay attention when manufacturers identify and resolve problems.

If you have an Avaya phone system and aren’t sure whether or not your business is at risk, contact the experts at High Country today.

In a digitally-centric society, the importance of security is at an all-time high, both in and out of the virtual business world. If your business requires any sort of security camera, you’ve likely been forced to select the lesser of two evils time and time again. The predicament of selecting a system that you know doesn’t satisfy the right need at the right price is something you’re security team will no longer have to face. Cisco Meraki has been a leader in the technology systems space for nearly two decades now and continues to successfully introduce innovative ideas to the marketplace. The latest product launch, the MV Series Smart Cameras are no exception. Let’s discuss some of the benefits of this new, cutting-edge technology.

What Do You Need From A Security Camera?

For those who aren’t well-versed in what information you need to be able to gather from surveillance or security footage, it’s easy to write off this question. What do you need a security camera to do? Well, that’s simple, film. Right? Wrong. The expectations of what information you can glean from a security camera are increasing at a rate that the available technology has failed to keep up with thus far. A security camera worth investing in needs to do much more than film your property.

Storage That Lasts

How many times have you needed to pull footage only to find that you’ve exceeded the 24-hour or 7-day wiping period? Because security is such an expensive endeavor, it’s only natural that we’d look for cost-saving measures that could be implemented without introducing additional risk. Rewriting tapes is a very common practice in the space, however, that doesn’t make it any more convenient when you need film that no longer exists. When you’re purchasing a security camera system, you want equipment that not only can store data locally, but can also integrate with cloud systems so that you never have to write over film. Additionally, this kind of expanded storage allows your security to scale with your business as things change, both internally and externally.

Smart Storage

Cisco Meraki’s Smart Cameras not only retain the most recent 72 hours of continuous footage, but they will also intelligently trim footage to eliminate video that lacks movement so that you can maximize your storage space and only maintain relevant data.

You also have the option to eliminate storage altogether and view live footage only. With Cisco Meraki Smart Cameras, you maintain all the control – from scheduled recording sessions to real-time storage tracking, you know exactly what’s going on with your security system at all times.

Uncompromised Connectivity

There are so many factors that can lead to lost footage. Whether you reach your maximum storage allotment or your network connection cuts out, the risks posed by elements outside of your control are extensive. Ensuring that your camera systems are all in working order when they need to be is practically a full time job in and of itself. Add to that all of the maintenance, data collection, and analysis that you’re also responsible for and you very quickly run out of hours in the day.

A Back Up For Your Back Up

The MV Series Smart Cameras don’t require a network connection to continue recording. The simplified architecture of the equipment ensures that no data is lost due to a connectivity lapse or outage.

Analytics You Can Trust

In addition to high-volume storage that’s in your control and isolation from your network that prevents breakdowns due to connectivity outages, the analytics available from your security cameras are essential to the overall value the equipment offers your business. In the age of machine learning, we want all the data available, we want it yesterday, and we want it to be easily digestible. That’s not always the case when it comes to thousands of hours of security footage. Selecting a camera system that can intuitively process some data and start the analysis process for your security team can save you hundreds of hours and hundreds of thousands of dollars over time.

Artificial Intelligence Makes Analysis Easy

The Meraki Smart Camera features a cutting-edge processor that makes machine learning and computer vision not only scalable, but also cost-effective. Much like the processors being used in smart cars, your Smart Camera can detect what is and isn’t human so collecting traffic statistics, behavior patterns, and more without the need for separate servers and expensive software is a seamless experience. You can easily collect and digest relevant data for your business from a single solution that serves multiple purposes at once.

The Smart Security Camera You’ve Been Waiting For

Cisco Meraki is well-known for innovative solutions that move the needle for businesses of all sizes. When you’re looking for a security system, performance is everything. When it comes down to performance, you can’t find a solution that has more all-encompassing features in a more scalable package than the Cisco Meraki MV Series Smart Camera.

If you’re looking for a security system that makes your job easier, instead of harder, look no further. Contact the technology experts at High Country today to set up a consultation.

Nortel Phone System Maintenance, Support, Service, and Manuals

At High Country, we specialize in keeping your Nortel phone system running smoothly. While Nortel Networks was a top choice for business communication from the 1980s until 2009, many organizations still rely on their Nortel business phones for dependable and efficient communication. Our team offers expert maintenance, technical support, and consulting for all Nortel Networks phone systems to ensure your business stays connected.

Need assistance? Call us at 1-800-845-6780 or visit our contact page to discuss how we can support your Nortel system.

Comprehensive Nortel Phone System Support

From large enterprises to small businesses, Nortel’s systems were designed to scale with your needs. High Country offers in-depth support for systems like:

• Meridian PBX CS1000 – Ideal for businesses requiring up to 5,000 stations.
• BCM Series – Including the BCM50 (4-50 stations) and BCM450 (30-200 stations).
• Legacy Norstar Systems – Supporting small and medium-sized businesses from the 1980s and 1990s.

Our services include:

• Maintenance and repair for the CS1000 series.
• Support for BCM50, BCM450, and Norstar systems.
• Guidance on Nortel’s PASS (Partner Assurance Support Services), required for systems running Release 3 or higher.

We also help businesses tackle advanced requirements such as call server and gateway redundancy, centralized or distributed configurations, and SIP-based interworking between Nortel products. Our team is well-versed in addressing these complexities, ensuring your system remains efficient and up to date.

No matter the size or scope of your business, we’re committed to delivering the technical expertise you need to keep your Nortel phone system running seamlessly.

Why Choose High Country for Nortel Networks Phone System Support?

With decades of experience, High Country provides unparalleled support for Nortel business phones. Our team ensures seamless maintenance and offers specialized services, including:

• IP Routing and Firewall Configuration – Secure and optimize your system’s connectivity.
• Call Accounting and System Reporting – Track and analyze your phone system usage.
• Expert Troubleshooting – From minor issues to complex technical challenges, we’ve got you covered.

We pride ourselves on delivering personalized service to every client. Whether you’re looking to expand your system’s capabilities or simply need routine maintenance, our team has the skills and resources to provide comprehensive support.

Our goal is to simplify telecom management while keeping your system reliable and ready to meet your business needs. By choosing High Country, you’re not just getting a service provider; you’re gaining a partner dedicated to your success.

Supporting Norstar and Legacy Nortel Systems

If your business relies on a Nortel Norstar phone system, you’re in good hands. High Country continues to support these once-flagship systems for small and medium businesses. Whether you need maintenance, troubleshooting, or user manuals, we’re here to help.

We understand that legacy systems like Norstar require specialized knowledge and care. Our team is experienced in working with these systems, providing solutions that extend their functionality and longevity. From software updates to hardware repairs, we’ve got you covered.

Contact us today at 1-800-845-6780 or email us at to discuss how we can support your Nortel system. We’re happy to provide technical documentation, guidance, and personalized solutions to meet your business needs.

Stay Connected with High Country

When it comes to maintaining, repairing, or optimizing your Nortel Networks phone system, High Country is your trusted partner. From expert technical support to detailed documentation and guidance, we’re committed to helping your system perform at its best.

Let us keep your Nortel phone system running reliably so you can focus on growing your business. With High Country by your side, you’ll have peace of mind knowing your communication needs are in expert hands.

Let us keep your Nortel phone system running reliably so you can focus on growing your business. Call us today at 1-800-845-6780 or visit our website to learn more.

High Country Wireless is a Platinum Toshiba Phone Systems Dealer, offering expert support and service across Colorado, New Mexico, Wyoming, and Montana. As part of the Toshiba network, we provide access to service and systems nationwide.  Toshiba Phone Systems power businesses everywhere with features like centralized billing, a single point of contact, and the industry’s most comprehensive warranty. These systems deliver collaboration, transparency, and investment protection to help your business thrive. Need service or support? Call our sales or service team today at 1.800.845.6780. Our certified Toshiba technicians are ready to handle all your Toshiba Phone Systems questions and needs.

Toshiba Phone Systems & Manuals

• Toshiba Business Office Phone Systems
• Toshiba Business Office Phone Systems VOIP PBX
• Toshiba Phone System Date and Time Change Guide
• Toshiba CIX CTX User Guide DKT2204 DKT2304
• Toshiba CIX DP5000 Series Telephone User Guide
• Toshiba CIX IP5000 Series Telephone User Guide
• Toshiba Cordless DKT2404 DECT User Guide
• Toshiba Strata CIX IP5000 Quick Reference Guide
• Toshiba Strata CIX DP5000 Quick Reference Guide

Toshiba Phone Systems – Strata CIX

• Strata CIX40 (Up to 24 Users)
• Strata CIX100 (Up to 72 Users)
• Strata CIX200 (Up to 160 Users)
• Strata CIX670 (Up to 560 Users)
• Strata CIX1200 (Up to 1000 Users)

Toshiba Phone Systems –  Strata CIX40

Toshiba’s Strata® CIX40 gives your small business, enterprise branch, or retail locations powerful IP capabilities. It can be configured with a variety of endpoints, including Toshiba Business Phones, digital telephones, SoftIPT® for PDAs, laptops, or desktop PCs, wireless and cordless telephones. With easy call handling, scalability, and comprehensive features that enable you to work the way you want, the Strata® CIX40 will drive business process integration, create efficiencies, and maximize return on investment.

Advanced Features and Capabilities

• Base configuration of 8, 16, or 24 IP channels for IP telephone connections, SIP trunks, and IP Strata Net multi-system networking
• 4-11 trunks with Caller ID
• 8-16 digital telephones
• Voice Mail and Auto Attendant of 4, 6, or 8 ports enabling message call monitoring, LCD feature prompting, soft keys, call recording and more
• Call Center features allow users to answer incoming customer calls with utmost efficiency
• Advanced Voice Mail Applications can be added to fit your business needs
• Mobility solutions available with integrated SoftIPT®, cordless and wireless telephones, gives you full telephone functionality outside the office
• Fully upgradeable, protecting your technology investment

Toshiba Phone Systems –  Strata CIX100

Small to medium businesses need a flexible telecommunication system that can easily adapt to their growing needs. Toshiba’s Strata® CIX™100 is designed to provide the exact features your business needs today and in the future. This makes it the ultimate cost-effective solution for your business and enterprise branch locations. Our systems can be configured with a variety of communication endpoints, including IP telephones, digital telephones, SoftIPT® for PDAs, laptops or desktop PCs, and wireless and cordless telephones.

Advanced Features and Capabilities

Toshiba’s IP business communication systems provide optimum solutions for any sized business whether you need a basic telephone system or one with advanced capabilities.

• Expandable up to 112 ports-and even more by networking multiple IP systems with Strata Net multi-system networking
• Call Center features allow you to answer incoming customer calls with utmost efficiency
• Advanced voice mail applications can be added to fit your business needs
• Mobility solutions with integrated Toshiba PBX System, SoftIPT, cordless, and wireless telephones
• Fully upgradeable, protecting your technology investment

Toshiba Phone Systems – Strata CIX670

The Toshiba Phone Systems Strata® CIX670 business communications system is the ideal solution for headquarters networked with small or remote offices, retail stores, or restaurant locations. It unifies, coordinates, and streamlines your communications, offering comprehensive telecommunication solutions tailored to your needs. Enhance productivity and customer service with advanced options like voice mail, auto attendant, unified messaging, automatic call distribution, voice over internet protocol, Strata Net multi-system networking, Strata Call Manager unified communications, and FeatureFlex™ customization tools.

Advanced Features and Capabilities

Supporting up to 672 ports, the Strata CIX670 system is designed for up to 560 users and can be networked with other Strata CIX systems, from another CIX1200 down to the CIX40.  The system integrates voice, data networking, and applications solutions to deliver a superior return on your investment.

• Expandable up to 672 ports-and even more by networking multiple IP systems with Strata Net multi-system networking
• Voice Mail and voice processing capabilities include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR), Text-to-Speech (TTS), and Interactive Voice Response (IVR) capabilities
• Call Center features allow you to answer incoming customer calls with utmost efficiency
• Advanced Voice Mail Applications can be added to fit your business needs
• Mobility solutions with integrated Toshiba PBX System, SoftIPT, cordless, and wireless telephones
• Fully upgradeable, protecting your technology investment

Toshiba Phone Systems – Strata CIX1200

The Toshiba Strata® CIX™ 1200 business communications system is an ideal solution for headquarters connected to small or remote offices, retail stores, or restaurant locations. It unifies, coordinates, and streamlines your communications, offering comprehensive solutions for a wide range of telecommunication needs. Enhance productivity and customer service with features like voice mail, auto attendant, unified messaging, automatic call distribution, voice over internet protocol, Strata Net multi-system networking, Strata Call Manager unified communications, FeatureFlex™ customization tools, and more.

Advanced Features and Capabilities

The Strata CIX1200 system supports up to 1,152 ports and 1,000 users, with the ability to network with other Strata CIX systems, from the CIX40 to additional CIX1200 units, across up to 128 sites. It integrates voice, data networking, and application solutions to maximize your return on investment.

• Expandable up to 1,152 ports-and even more by networking multiple IP systems with Strata Net multi-system networking
• Voice Mail and voice processing capabilities include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR), Text-to-Speech (TTS), and Interactive Voice Response (IVR) capabilities
• Call Center features allow you to answer incoming customer calls with utmost efficiency
• Advanced Voice Mail Applications can be added to fit your business needs
• Mobility solutions available with integrated SoftIPT, cordless and wireless telephones, gives you full telephone functionality outside the office
• Fully upgradeable, protecting your technology investment

Toshiba Phone Systems – IPedge and VIP Edge

Your Toshiba Business Phones provide the connectivity necessary to attract customers, boost productivity, save costs, and improve satisfaction. The Toshiba PBX System delivers performance-driven IP architecture, unified communication applications, centralized management, and mobility. Designed to integrate business processes, it maximizes ROI while reducing costs. Toshiba’s networking technology ensures seamless connectivity between multiple locations, improving operational efficiency and business expansion.