PBX Systems & PBX Maintenance

When your company originally purchased your PBX phone system decades ago, the internet was in its infancy, smartphones weren’t universally adopted, and voicemail was still in a single recorder. Technology has changed, and your employees’ and customers’ expectations around technology have changed with it, but you’re stuck with an old PBX phone system. What can you do?

High Country Workplace Technologies provides maintenance to help you support and modernize your enterprise phone system without having to purchase an entirely new solution.

PBX Systems

If you currently have a Nortel Option Series or an Avaya Definity, we offer the maintenance you need to support your system. Our team can fix and improve your current PBX phone system to make sure it works well. We understand that transitioning to a new system can be a significant investment, which is why we provide cost-effective maintenance solutions to extend the life of your current system while planning for future upgrades.

Transitioning From a PBX Phone System

For large organizations, transitioning from one phone system to another can be daunting. A third-party voicemail system can provide dual integration so that both systems can work seamlessly as one. High Country can implement the right third-party business voicemail solution to help you transition your system in a way that doesn’t break your budget. Contact us to assess your PBX phone system and plan a smooth transition to updated technology.

Dual Integration Solutions

Dual integration allows your organization to operate both your old and new phone systems concurrently, ensuring no disruption to your daily operations. This method is particularly beneficial for large organizations that require a phased approach to transitioning from an older PBX phone system to a modern solution. Our team will work closely with you to design and implement a dual integration strategy that aligns with your operational needs and budget constraints.

PBX Maintenance & Service

When your phones go down, who do you call? You want experienced, reliable, and responsive service that can get you up and running as soon as possible. High Country offers maintenance and long-term service agreements, so you never have to worry about your system going down. We work with your organization to determine the requirements for service coverage and customize a support solution for your business.

We also have time and material agreements and can provide support Monday through Friday, 8 am – 5 pm, or 24/7/365 depending on the needs of your organization. We will help you choose the maintenance agreement that’s right for your business.

Customized Maintenance Plans

High Country offers customized maintenance plans tailored to the unique needs of your organization. Whether you require regular maintenance checks, emergency repairs, or system upgrades, we have a solution to fit your needs. Our proactive maintenance approach ensures that potential issues are identified and resolved before they can cause significant disruptions to your communication systems.

Rapid Response Team

In the event of a system failure, our rapid response team is available to provide immediate assistance. Our technicians are equipped with the tools and expertise to diagnose and repair issues quickly, minimizing downtime and ensuring your business remains operational. With our 24/7/365 support options, you can have peace of mind knowing that help is always just a phone call away.

PBX Phone System Crash Kits

If your business has critical communications requirements that necessitate limited downtime of communications, such as hospitals, fire departments, police, etc., we will assemble a PBX phone system crash kit for you. Our crash kits are kept on-site in the event of a service outage due to hardware failure and contain critical components for your organization.

Having these crash kits on-site will greatly reduce your communication system downtime. If you are in a critical care business, we highly recommend you contact High Country and have us configure a PBX phone system crash kit for you.

Essential Components

Each crash kit is customized to include the essential components needed to quickly restore your communication system. These components may include spare handsets, power supplies, circuit boards, and other critical hardware. By having these components readily available, your organization can respond swiftly to hardware failures and minimize the impact on your operations.

Cloud PBX Solutions

In addition to maintaining traditional systems, High Country Workplace Technologies offers modern cloud PBX solutions. Cloud PBX systems provide a flexible, scalable, and cost-effective alternative to traditional systems. With a cloud PBX, you can enjoy advanced features such as unified communications, mobile integration, and seamless scalability without the need for significant upfront investment. Whether you’re looking to upgrade from an Avaya PBX phone system or transition to a cloud-based solution, we can guide you through the process to ensure a smooth and efficient migration.

Advantages

• Scalability: Easily add or remove users and features as your business grows or changes.
• Cost-Effective: Reduce capital expenditure with a pay-as-you-go model and lower maintenance costs.
• Advanced Features: Access to the latest communication features such as video conferencing, voicemail-to-email, and call analytics.
• Remote Work Friendly: Support for remote and mobile workforces with seamless integration across devices and locations.
• Reliability: High availability and redundancy ensure minimal downtime and consistent performance.

High Country Workplace Technologies has three decades of experience in PBX phone systems and maintenance. Contact us to assess your PBX system, help you plan your transition, or service your PBX phone system.