AVST CallXpress

AVST CallXpress

Avst CallXpress

As an Authorized AVST CallXpress Partner we offer a comprehensive array of telecommunications products and services.

Please contact us today at 1-800-845-6780 or email websales@hcwt.com or service@hcwt.com if we can be of help.

AVST CallXpress

AVST CallXpress

Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of communications solutions for businesses of all sizes. Through its world-class unified communications platform, AVST CallXpress®, and its innovative speech application module, Seneca®, AVST offers the industry’s most powerful suite of second generation communications solutions including voice messaging, unified messaging, speech-enabled applications (including automated attendant and hands-free mobile worker access), and call processing (including embedded IVR).

The AVST CallXpress unified communications platform is designed to facilitate the enterprise migration from legacy TDM call processing and voice mail solutions to IP-enabled unified communications by delivering the interoperability, scalability, feature depth and flexibility, and administrative capabilities that enterprise IT and Telecom teams are demanding.

When your company is ready to make a significant investment in technology, you want to be sure it’s the best choice not just for now, but for the future as well. The last thing you want to do is make a shortsighted decision that is going to cost your company money — and perhaps even cost you your job — down the road.

The competitive global market demands that companies be flexible, efficient, and responsive to market change. To be successful, you need a technology partner that offers high value today while allowing for quick reaction to tomorrow’s changes; one that delivers best-of-breed solutions based upon open standards.

More and more, companies are faced with three basic communication challenges: management of an overload of information, an increasingly mobile workforce, and a demanding customer base looking for near real-time responsiveness. At AVST, we believe that our products and services are uniquely qualified to help companies of all sizes meet these challenges now and for years to come. We are exactly the kind of strategic partner your company needs to help build its future communications strategy.

AVST CALLXPRESS: “BEST OF BREED” OFFERS THE BEST OF ALL WORLDS

With AVST, you get legacy functionality delivered by first-generation voice messaging and call processing systems, combined with the mobility and productivity solutions promised by unified communications solutions. Most importantly, you get it all in a network application server that is easily managed by your company’s enterprise IT department.

AVST CALLXPRESS:  ENHANCED CALL PROCESSING IMPROVES CUSTOMER SERVICE

When your customers call, it’s important to help them reach their intended party, or provide them with direct access to the information they’re looking for. Our AVST CallXpress? makes that happen. This highly evolved call processing solution supports such applications as voice forms, audio library, fax library, caller queuing, find-me/follow-me, custom interactive voice response (IVR) applications, and rules-based call routing. Companies around the world depend on CallXpress to deliver the highest levels of responsiveness to their customers, including offering self-service applications when they can’t talk to customers live.

AVST CallXpress – Voice Mail System

AVST CallXpress offers PBX digital and IP integration with most all PBX manufacturers (Cisco, NEC, Avaya, Nortel, etc.). What’s more is that CallXpress allows for simultaneous integrations and world class management of multiple email servers from a single access point.

AVST CallXpress Key Features

  • Allows you to access all of your messages (voice, fax, email) from one terminal.
  • No charge per mailbox
  • Conditional Greetings
  • Multi-Option Menus
  • Multiple Message Queues
  • Question & Answer Mailboxes
  • Single Key Call-Back (requires ANI on PBX)
  • Cascading Notification
  • Email notification (no Unified Messaging license required)
  • Shared Extensions
  • Shared Message Waiting Lights (MWI)
  • Trusted Log-in
  • Touch-tone & Web Interface
  • Public & Personal Distribution Lists

AVST CallXpress Document Center

AVST CallXpress offers the most robust and unified messaging options:

  • Server-based UM – Single store of all messages on the e-mail server
  • Client-based UM – e-mail message on one server and voice/fax messages on another server
  • Secure UM – Secure web-based access to voice and fax messages
  • Simplified UM – Copies of voice and fax messages are forwarded to the users’s e-mail account

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AVST CallXpress