High Country News

School districts should choose a cloud-based unified communications platform by first documenting how every school communicates during normal operations and emergencies, then scoring qualified platforms against safety, reliability, interoperability, security, usability,…

Migrating from a legacy PBX to a cloud phone system can improve reliability, mobility, administration, reporting, and business continuity. However, a successful migration requires much more than selecting a cloud provider, ordering phones, and transferring telephone numbers.

School district IT teams face a specific set of demands when evaluating unified communications platforms for an RFP. You need E-rate eligibility, CIPA-compliant filtering, E911 location accuracy per building, and multi-site administration across dozens of campuses. High…

City contact centers handle everything from utility billing inquiries to public safety dispatches, and the cloud phone platform behind those calls needs to keep pace. High Country Workplace Technologies helps municipal IT teams evaluate, deploy, and support the right…

Moving a school district from a legacy PBX to RingCentral does not mean every fax machine, emergency phone, paging interface, or analog endpoint must be replaced immediately. By combining RingCentral’s cloud communications platform with MetTel’s POTS Transformation service,…

School districts and universities planning to replace a legacy phone system like an Avaya CM or Mitel MiVoice Business during summer 2027 should begin the discovery and budgeting process in fall 2026. A successful migration requires much more than choosing a cloud calling…

Microsoft Teams is an excellent collaboration platform, but many organizations benefit from pairing it with a dedicated Unified Communications as a Service (UCaaS) platform for business calling. Solutions such as RingCentral, Zoom Phone, and Vonage can operate as the…