RingCentral’s RingEX cloud business communication solution can be adapted to meet the unique needs of each organization with BYOD-ready mobility support. With RingCentral, you can manage your entire phone system from anywhere, anytime. And with easy app integrations across other cloud products, including Salesforce, Google Drive, Dropbox, and more, RingCentral helps businesses throughout every industry increase productivity and improve call efficiency.
If you’re searching for RingCentral Denver services, High Country Workplace Technologies is your trusted local expert for scalable, cloud-based communication systems that grow with your business. We are RingEX and RingCX delivery certified.
Gartner Magic Quadrant for UCaaS 2025
RingCentral Cloud Business Phone Systems
RingCentral stands at the forefront of cloud-based business communication, providing a comprehensive suite that includes high-quality voice, fax, text, HD video meetings, and conferencing. This makes it a go-to solution for businesses of all sizes, irrespective of their location, devices, or budgetary constraints.
Compared to traditional on-premise phone systems, RingCentral is not only easier to manage but also offers superior scalability aligned with your business growth, resulting in a reduced total cost of ownership and savings in initial capital costs. Its cloud communication solution is tailored to meet the specific needs of every business and supports a BYOD-friendly mobility approach.
Managing your entire business phone system has never been easier, available anytime and anywhere. Additionally, its seamless integration capabilities with other cloud platforms, like Salesforce, Box, Dropbox, and Google Drive, further enhance productivity and call efficiency.
RingCentral RingEX Business Communications
RingCentral RingEX is an AI-powered unified communications platform that brings business calling, team messaging, SMS, video meetings and fax capabilities together in one application. Employees can communicate from compatible desk phones, computers and mobile devices while using the same business identity across locations.
RingEX is designed for organizations ranging from small businesses to large, multi-location enterprises. Because it is hosted in the cloud, organizations can add users and locations without installing and maintaining a traditional PBX at every office.
RingEX capabilities include:
- Cloud-based business calling and voicemail
- Desktop and mobile applications
- Team messaging and file sharing
- Business SMS and MMS
- RingCentral Video meetings
- Online fax capabilities
- Auto-receptionists, call queues and advanced call routing
- Call recording and analytics
- Integrations with Microsoft 365, Microsoft Teams, Salesforce and other business applications
- Centralized administration for users, numbers, locations and devices
Available features, telephone numbers, SMS allowances, toll-free minutes, fax capabilities and support options depend on the selected RingEX licenses and customer agreement. HCWT will evaluate your organization’s requirements and recommend the appropriate licensing and configuration.
RingCentral RingCX Contact Center
RingCentral RingCX is an AI-powered cloud contact center that helps organizations manage customer interactions across voice and more than 20 digital channels, including email, SMS, web chat and popular messaging applications. RingCX brings agents, supervisors, customer communications, reporting and workforce tools together in one platform, making it easier to deliver consistent service across every interaction.
RingCX includes:
- Intelligent skills-based call and interaction routing
- Inbound and outbound voice capabilities
- Email, SMS, web chat and digital messaging channels
- AI-assisted agents and supervisors
- Call transcription and automated conversation summaries
- Real-time dashboards and historical reporting
- Quality management, coaching and workforce engagement tools
- Call recording and performance monitoring
- Integrations with Salesforce, Microsoft Dynamics, HubSpot, ServiceNow and other business applications
- APIs for customized workflows and integrations
RingCX can support organizations of many sizes, from smaller customer-service teams to government agencies, school districts and enterprises with complex contact-center requirements. Because it is cloud-based, agents and supervisors can work securely from an office, another organizational location or remotely.
RingCX Implementation and Support from HCWT
High Country Workplace Technologies is a RingCentral RingEX and RingCX Certified Delivery Partner. Our team can manage your RingCX project from initial discovery through deployment and ongoing support.
HCWT RingCX services include:
- Contact-center discovery and requirements development
- Call-flow, queue and routing design
- Agent and supervisor configuration
- Telephone-number porting and carrier coordination
- CRM and business-application integration
- Reporting, analytics and dashboard configuration
- Network-readiness and quality-of-service assessment
- Testing and go-live support
- Agent, supervisor and administrator training
- Post-deployment service and optimization
HCWT also specializes in migrating organizations from Mitel, Avaya, ShoreTel and other legacy phone and contact-center systems to RingCentral. We coordinate the phone system, contact center, network, carrier services, number porting and training so that every part of the transition works together.
Contact High Country Workplace Technologies to learn whether RingEX or RingCX are the right communications solutions for your organization.
RingCentral Online Fax®
RingCentral provides online fax capabilities that allow authorized users to send and receive faxes without relying on a traditional fax machine or dedicated analog telephone line. Incoming faxes can be delivered electronically, while outbound faxes can be sent through supported RingCentral applications and services.
Online fax can help organizations reduce their dependence on analog lines, make fax documents available to remote employees and manage communications across multiple locations.
Fax features, assigned fax numbers, retention options and licensing requirements vary by RingCentral plan and configuration. HCWT can help determine whether individual, shared or departmental fax services are appropriate for your organization.
RingCentral Video
RingCentral Video provides secure online meetings within the RingCentral application. Users can host or join video meetings from a computer, mobile device or supported web browser while accessing screen sharing, meeting chat, recording and collaboration features.
RingCentral Video capabilities include:
- Video meetings for internal and external participants
- Screen and application sharing
- Meeting recording
- In-meeting chat and participant controls
- Calendar integrations
- Browser-based meeting access
- Mobile meeting participation
- AI-assisted meeting features available with qualifying services
Meeting duration, participant capacity, recording options and AI capabilities depend on the RingCentral service and licenses selected. HCWT can help determine the appropriate configuration for routine collaboration, customer meetings, training, webinars and larger organizational events.
RingCentral and Microsoft Teams Integration
Organizations that use Microsoft Teams can integrate RingCentral calling capabilities into their Microsoft environment. Depending on the selected deployment model, employees may be able to place and receive business calls through Microsoft Teams, the RingCentral application or a combination of the two.
A successful integration requires careful planning for Microsoft and RingCentral licensing, telephone-number assignment, emergency calling, call routing, user provisioning, supported devices and ongoing administration.
As a RingCentral delivery partner with Microsoft communications experience, HCWT can help your organization:
- Evaluate available RingCentral and Microsoft Teams calling options
- Determine required Microsoft and RingCentral licenses
- Design call routing and user configurations
- Coordinate telephone-number porting
- Configure users, locations and emergency-service information
- Test inbound and outbound calling
- Train administrators and end users
- Provide post-deployment support
HCWT will recommend the integration model that best fits how your employees work and which application they want to use as their primary communications interface.
RingCentral Analytics and Brightmetrics
RingCentral includes native analytics and reporting capabilities that can help organizations understand call activity, system performance and user behavior. Depending on the RingCentral products and licenses selected, administrators and supervisors can monitor measurements such as call volume, answer rates, missed calls, queue activity, call duration and service quality.
Organizations that require additional reporting, data visualization or historical analysis may also consider Brightmetrics. Brightmetrics is an optional third-party analytics platform that works with RingCentral data to provide additional dashboards, reporting tools and operational insights.
Frequently Asked Questions About RingCentral
What is RingCentral?
RingCentral is a cloud-based communications platform that combines business calling, voicemail, messaging, SMS, video meetings, fax and administration tools. RingCentral RingEX supports unified business communications, while RingCentral RingCX provides contact-center capabilities for customer-service teams.
What is the difference between RingCentral RingEX and RingCX?
RingEX is designed for everyday business communications, including phone calls, voicemail, messaging, video meetings, SMS and fax. RingCX is a cloud contact center that adds advanced routing, digital customer-service channels, agent tools, call recording, reporting, quality management and AI-assisted features. Organizations can deploy RingEX by itself or use RingEX and RingCX together.
Is HCWT a certified RingCentral partner?
Yes. High Country Workplace Technologies is a RingCentral RingEX and RingCX Certified Delivery Partner. HCWT helps organizations evaluate, design, configure, deploy and support RingCentral business communications and contact-center solutions.
Can HCWT migrate our existing phone system to RingCentral?
Yes. HCWT specializes in migrating organizations from Mitel, Avaya, ShoreTel and other legacy phone systems to RingCentral. Services can include system discovery, call-flow design, user and device configuration, telephone-number porting, network assessment, testing, training and go-live support.
Can we keep our existing telephone numbers?
In most cases, existing telephone numbers can be transferred to RingCentral through number porting. HCWT reviews the numbers, current carrier records and service addresses before submitting the port request. We also coordinate the transition to reduce the risk of service disruption.
Can we use our existing desk phones with RingCentral?
Some existing IP phones may be compatible with RingCentral, depending on the manufacturer, model, hardware revision and firmware. HCWT can evaluate your current phones and determine whether they can be reused, require manual provisioning or should be replaced with supported RingCentral devices.
Does RingCentral integrate with Microsoft Teams?
Yes. RingCentral offers options for integrating business calling with Microsoft Teams. The appropriate configuration depends on how employees will place and receive calls, which application they prefer to use and the organization’s Microsoft and RingCentral licensing. HCWT can design and implement the integration.
How long does a RingCentral implementation take?
The implementation schedule depends on the number of users and locations, system complexity, integrations, device requirements and telephone-number porting. A smaller deployment may be completed relatively quickly, while a large, multi-location or contact-center migration requires additional planning and testing. HCWT develops a deployment schedule based on the organization’s specific requirements.
Does RingCentral support remote and multi-location employees?
Yes. Authorized users can access RingCentral from compatible desk phones, computers and mobile devices. Cloud-based administration also makes it possible to manage users, telephone numbers, devices and locations through a centralized system.
Can RingCentral support government agencies and school districts?
Yes. RingCentral can support government agencies, school districts and other organizations with multiple departments or locations. A successful deployment should include planning for emergency calling, location information, call routing, security, paging requirements, network readiness and administrative responsibilities.
Does RingCentral support emergency calling and E911?
Yes, RingCentral supports emergency calling capabilities. Proper configuration requires accurate physical-location and emergency-response information for users, devices and organizational sites. HCWT helps configure and test emergency-calling information as part of the deployment process.
Does HCWT provide support after RingCentral is installed?
Yes. HCWT can provide post-deployment support, user and administrator training, configuration assistance, system changes and ongoing optimization. This gives organizations access to an experienced RingCentral delivery partner after the initial installation is complete.
How do we determine whether RingCentral is right for our organization?
HCWT begins by reviewing your current phone system, users, locations, call flows, contact-center requirements, integrations, network and future plans. We then recommend an appropriate RingCentral configuration and deployment approach.
Contact High Country Workplace Technologies to schedule a consultation.