One Technology Partner for the Complete Solution
Modern communications depend on much more than a telephone system.
A cloud phone system may depend on internet connectivity, LAN and Wi-Fi performance, firewalls, Microsoft 365, identity management, telephone-number porting, E911, paging, analog devices, contact-center applications and integrations with existing business systems.
HCWT understands how these technologies work together.
Our team evaluates your existing environment, identifies operational and technical requirements, recommends appropriate solutions and coordinates the providers necessary to deliver them.
Cloud Phone Systems and UCaaS
HCWT helps organizations evaluate, implement and support modern cloud communications and Unified Communications as a Service (UCaaS) platforms.
Solutions can combine:
- Business calling and voicemail
- SMS and team messaging
- Video meetings
- Mobile and desktop applications
- Auto attendants and call queues
- Call recording and analytics
- Contact center
- Microsoft Teams integration
- CRM and business-application integration
- E911 and location management
- Centralized administration
HCWT works with leading cloud communications providers including RingCentral, Zoom, Crexendo, Vonage and other supported platforms. We help customers determine which platform best fits their operational, technical and budget requirements. This vendor-flexible approach is already reflected in your current Providers page. HCWT
RingCentral RingEX and RingCX
HCWT is a RingCentral RingEX and RingCX Certified Delivery Partner.
We can manage the complete RingCentral deployment, including discovery, system design, call-flow development, number porting, device deployment, Microsoft integration, contact-center configuration, user training, administrator training, go-live and ongoing support.
For organizations migrating from an existing PBX, HCWT also evaluates the systems surrounding the telephone platform—including paging, fax, analog lines, alarms, emergency phones, door systems and other devices that may not migrate directly to a cloud platform.
Legacy PBX Support and Migration
Not every organization is ready to replace its existing telephone system immediately.
HCWT continues to support many Mitel, ShoreTel/MiVoice Connect, Avaya, Nortel, NEC and Toshiba systems while helping customers develop a practical modernization strategy. Your current PBX page already establishes this support capability. HCWT
When the time comes to migrate, HCWT can document the existing environment, identify features and integrations that must be preserved, evaluate replacement platforms and manage the transition.
Our experience with both legacy PBX systems and modern cloud communications helps reduce one of the biggest risks in a migration: discovering after implementation that an important feature, device or business process was overlooked.
Contact Center Solutions
Customer communications increasingly extend beyond traditional telephone calls.
HCWT designs and implements contact-center solutions that can incorporate voice, SMS, digital interactions, call recording, analytics, reporting, workforce tools, CRM integration and artificial intelligence.
We help organizations determine whether traditional call queues are sufficient or whether a dedicated contact-center platform such as RingCentral RingCX, Zoom Contact Center or Mitel contact-center technology is appropriate.
Microsoft Teams and Microsoft 365
Organizations increasingly want employees to communicate from the same applications they already use for email, calendars, meetings and collaboration.
HCWT helps integrate business calling with Microsoft Teams and Microsoft 365, including cloud communications platforms that extend enterprise telephone capabilities into the Teams environment.
We can also coordinate identity, user provisioning and related Microsoft services as part of a larger communications deployment.
Business Networks and Wi-Fi
Voice, video and cloud applications are only as reliable as the network carrying them.
HCWT designs, implements and supports wired and wireless business networks, including Cisco Meraki and other supported networking technologies.
Our network services can include:
- Firewalls and security appliances
- Network switches
- Business Wi-Fi
- Wireless access points
- VLAN and Quality of Service design
- Network monitoring
- Multi-site networking
- Internet failover
- SD-WAN
- Network readiness assessments
HCWT evaluates both internet connectivity and the internal network when diagnosing performance problems rather than assuming that simply purchasing more bandwidth will solve them. HCWT
Structured Cabling and Fiber Optics
The physical network remains an essential part of workplace technology.
HCWT provides and coordinates structured voice and data cabling, Ethernet cabling, fiber-optic connectivity, equipment racks, patch panels and related network infrastructure.
We support new construction, office renovations, relocations, network upgrades, wireless deployments, telephone-system installations, cameras and other connected technologies. HCWT
Internet, SIP and Carrier Services
Selecting the right communications platform does little good if the underlying connectivity is unreliable.
HCWT works with multiple telecommunications carriers and service providers to help customers obtain:
- Business internet
- Dedicated fiber
- Broadband
- SIP trunking
- SD-WAN
- Cellular connectivity
- Backup internet
- Satellite connectivity
- Telephone numbers and carrier services
Because HCWT can coordinate both the communications platform and the carrier services supporting it, customers have a single technology partner available when problems cross vendor boundaries.
Mobile and Remote Office Solutions
Employees increasingly work from homes, vehicles, temporary facilities and locations where conventional connectivity may not be available.
HCWT can combine cloud communications, mobile applications, cellular connectivity, broadband, satellite connectivity, networking equipment and business applications to create secure and reliable mobile-office solutions. HCWT
Paging, Emergency Communications and Analog Devices
Modernizing a telephone system does not eliminate the need for older or specialized communications devices.
HCWT helps organizations integrate and migrate:
- Overhead paging
- Emergency phones
- Fax machines
- Analog phones
- Door and gate phones
- Alarm lines
- Elevator and specialty devices
- E911 and emergency notification systems
These devices should be identified during the discovery process rather than after the new telephone system has already been installed.
Video Surveillance and Connected Workplace Technology
HCWT can also help organizations integrate video surveillance, smart cameras and other connected workplace technologies with their network infrastructure.
By considering communications, networking, connectivity and physical infrastructure together, HCWT can reduce unnecessary duplication and create a more manageable technology environment.
Why Choose High Country Workplace Technologies?
More Than 40 Years of Experience
High Country Workplace Technologies has been helping organizations implement and support business communications and workplace technologies for more than 40 years. Today, HCWT supports organizations ranging from small businesses to enterprises with thousands of users. Your current About page also says your technology team averages more than 20 years of experience. HCWT
We Understand Both Legacy and Modern Technology
One of HCWT's greatest advantages is our experience on both sides of a technology migration.
We understand the Mitel, ShoreTel, Avaya and other legacy PBX environments organizations are leaving, as well as the RingCentral, Zoom, Microsoft Teams and other modern communications platforms they are moving toward.
That experience helps us identify requirements that can easily be missed when a migration is approached simply as a replacement of one telephone service with another.
We Are Not Locked Into One Solution
No single communications or networking platform is appropriate for every organization.
HCWT works with multiple manufacturers, cloud providers and telecommunications carriers. We begin with your requirements and recommend technology based on the way your organization actually operates.
One Partner From Discovery Through Support
HCWT can provide as much or as little assistance as your organization requires:
Discovery → Design → Network Readiness → Carrier Coordination → Implementation → Migration → Training → Go-Live → Support
Instead of trying to determine whether the telephone provider, internet carrier, network provider or cabling contractor is responsible when something goes wrong, you have one technology partner that understands the complete environment.
Industries We Serve
HCWT provides communications and workplace technology solutions for organizations throughout the United States, with particular experience supporting:
Businesses and multi-location enterprises • Government agencies and municipalities • Counties and special districts • School districts and universities • Public utilities • Hotels and resorts • Healthcare and professional organizations
Our experience includes complex environments where communications, networking, emergency calling, paging, analog devices and multiple locations must operate as a coordinated system.
Frequently Asked Questions About HCWT Technology Solutions
What technology solutions does HCWT provide?
High Country Workplace Technologies designs, implements and supports business phone systems, UCaaS, contact centers, Microsoft Teams calling, wired and wireless networks, business Wi-Fi, structured cabling, fiber optics, carrier services, mobile-office connectivity, paging, emergency communications and related workplace technologies.
Does HCWT provide both cloud and on-premises phone systems?
Yes. HCWT supports modern cloud communications platforms as well as selected on-premises and legacy PBX systems. We can maintain an existing system, design a hybrid environment or develop a migration strategy to a cloud communications platform.
Can HCWT migrate a Mitel or Avaya phone system to RingCentral?
Yes. HCWT specializes in supporting and migrating legacy business phone environments, including Mitel, ShoreTel/MiVoice Connect and Avaya systems. We can document the existing system, evaluate endpoints and integrations, design the RingCentral environment, coordinate number porting, deploy devices, configure call flows, train users and provide post-migration support.
Does HCWT work outside Colorado?
Yes. High Country Workplace Technologies is based in Colorado and provides communications and technology solutions for organizations throughout the United States. HCWT can coordinate nationwide and multi-location deployments using its internal resources and technology partners.
Can HCWT manage the network and internet connection as well as the phone system?
Yes. HCWT can coordinate business communications, internet and carrier services, firewalls, switches, Wi-Fi, cabling and related network infrastructure. This allows the complete communications environment to be evaluated rather than treating the phone system and network as unrelated technologies.
How does HCWT determine which technology platform to recommend?
HCWT begins by evaluating the organization's existing technology, locations, users, business processes, integrations, network environment, security requirements, reliability requirements and budget. We then compare appropriate platforms and develop a solution around those requirements rather than forcing every customer onto the same technology.
Ready to Modernize Your Workplace Technology?
Whether you need to maintain an existing PBX, migrate to RingCentral or another cloud platform, improve your network, replace aging cabling or coordinate a complete multi-location technology modernization project, High Country Workplace Technologies can help.
Contact HCWT to schedule a technology assessment.