RingCentral

HCWT is a RingCentral RingEX and RingCX Certified Delivery Partner. We design, configure, deploy and support RingCentral cloud communications for businesses, government agencies, school districts and multi-location organizations nationwide.

RingEX combines business calling, messaging, SMS, video meetings and fax in one cloud platform. RingCX provides AI-powered contact-center routing, digital channels, reporting, quality management and workforce tools. HCWT’s services include discovery, network-readiness assessments, licensing, telephone-number porting, user and device configuration, call-flow design, CRM integration, training, testing and post-deployment support.

HCWT also specializes in migrations from Mitel, Avaya, ShoreTel and other legacy phone systems to RingCentral.

Mitel

HCWT is a certified Mitel delivery partner with extensive experience designing, installing, upgrading and supporting Mitel communications systems. Our expertise includes MiVoice Business, Mitel CX, MiCollab, Mitel Revolution, hospitality integrations and Mitel 6900 Series IP phones.

Mitel solutions can support on-premises, private-cloud and hybrid environments for organizations that require control, reliability, business continuity and integration with existing systems. HCWT also supports existing MiVoice Connect and ShoreTel customers while helping them evaluate migration options.

Avaya

HCWT designs, implements, upgrades and supports Avaya communications systems. Our experience includes Avaya IP Office, Avaya Aura Communication Manager, Avaya Workplace, Avaya Messaging and related contact-center applications.

We help organizations maintain and modernize existing Avaya environments, configure users and call routing, integrate SIP and carrier services, replace aging hardware and plan migrations to supported platforms. HCWT can also assist Avaya Cloud Office customers transitioning to RingCentral, including system discovery, licensing, number porting, device planning, configuration, training and go-live support.

Cisco

HCWT provides Cisco and Cisco Meraki network and communications solutions for organizations requiring secure, reliable connectivity across offices, campuses and remote locations. Our communications experience includes Cisco Unified Communications Manager, Cisco Webex, Cisco collaboration endpoints and legacy Cisco calling systems.

For networking, HCWT designs, deploys and supports Cisco Meraki MX security appliances, MS switches, MR wireless access points and MV smart cameras. Our services include network assessments, system design, installation, wireless coverage, VLAN and quality-of-service configuration, security, internet failover, cloud-based monitoring and ongoing support.

Crexendo

Crexendo provides cloud-based business communications and contact-center capabilities for organizations seeking a scalable alternative to a traditional phone system. Available capabilities include business calling, messaging, mobility, video collaboration, call routing and contact-center applications.

HCWT can help organizations evaluate Crexendo, select appropriate services, prepare the network, coordinate telephone-number porting, configure users and call flows, deploy devices and provide ongoing support.

Zoom Phone and Zoom Contact Center

Zoom provides cloud-based business communications and contact-center solutions for organizations seeking a scalable alternative to traditional phone and call-center systems. Zoom Phone includes business calling, voicemail, SMS, fax, mobility, call routing and centralized administration. Zoom Contact Center adds omnichannel customer communications, intelligent routing, agent and supervisor tools, analytics, integrations and AI-assisted customer experiences.

HCWT is certified to sell Zoom Phone and Zoom Contact Center. We can help organizations evaluate Zoom services, prepare the network, coordinate telephone-number porting, configure users and call flows, design contact-center queues, deploy compatible devices, integrate Microsoft Teams and business applications, provide training and deliver ongoing support.

Vonage

Vonage provides cloud communications, business calling, messaging, mobility and application-integration capabilities. Its services can support office, remote and hybrid employees while giving administrators centralized control over users, telephone numbers and calling features.

HCWT can assess an organization’s requirements, design the Vonage solution, coordinate carrier and number-porting activities, configure users and devices, provide training and support the system after deployment.

Microsoft 365 and Teams

HCWT helps organizations integrate Microsoft Teams with business telephone services and communications platforms. Depending on the organization’s requirements, Teams calling may be provided through Microsoft services or integrated with platforms such as RingCentral, Mitel and other supported providers.

Our services include Microsoft and provider licensing reviews, user planning, telephone-number assignment, call routing, emergency-calling preparation, device selection, implementation, training and ongoing administration.

Internet, SIP and Carrier Services

HCWT works with multiple internet, SIP, voice and network-service providers, including BCM One, AireSpring, Comcast Business, Lumen and other regional and national carriers. Access to multiple providers allows us to compare service availability, network design, pricing, contract terms and business-continuity options.

We can coordinate broadband, fiber, SIP trunks, traditional telephone services, SD-WAN, cellular failover and redundant connectivity. HCWT also manages carrier orders, installation schedules, telephone-number porting and escalations so customers have one accountable technology partner throughout the project.

Cloud and Hosted Phone Systems

HCWT offers cloud and hosted communications solutions from providers including RingCentral, Crexendo, Vonage and other supported platforms. Cloud communications can combine business calling, voicemail, messaging, video, mobility, contact-center functions and centralized administration without requiring a traditional PBX at every location.

No single platform is appropriate for every organization. HCWT compares operational requirements, integrations, network readiness, security, business continuity, available features and total cost before recommending a solution.

Legacy Phone-System Support

HCWT continues to support many Nortel, NEC, Toshiba, ShoreTel and Mitel MiVoice Connect systems when immediate replacement is not practical. Our technicians can troubleshoot system problems, make programming changes, replace available hardware, assist with carrier services and maintain critical communications.

Because replacement parts and manufacturer support may be limited, HCWT can also create a phased migration plan that protects telephone numbers, call flows, paging systems, analog devices, contact centers and other operational dependencies.

ShoreTel and MiVoice Connect

HCWT has extensive experience supporting ShoreTel and Mitel MiVoice Connect systems. We provide system administration, troubleshooting, phone replacement, voicemail and contact-center support, SIP-trunk assistance and configuration changes.

Mitel has announced that MiVoice Connect support will end in 2029. HCWT can help organizations maintain their existing systems while planning a migration to MiVoice Business, RingCentral or another supported platform.

Nortel

HCWT has supported Nortel business telephone systems for decades. We provide troubleshooting, programming, available hardware replacement and carrier assistance for existing Nortel PBX and Business Communications Manager environments.

When continued operation is no longer practical, HCWT can document the existing system and develop a phased migration to a modern cloud, on-premises or hybrid platform.

NEC

HCWT provides service and support for existing NEC business telephone and PBX systems. Our technicians can assist with troubleshooting, programming changes, available replacement equipment and connected carrier services.

We can also evaluate the current configuration and plan a replacement that preserves essential telephone numbers, calling features and business workflows.

Toshiba

HCWT supports existing Toshiba business telephone systems, including programming, troubleshooting and available hardware replacement. We help customers keep essential services operating while evaluating the risks and costs associated with aging equipment.

When replacement becomes necessary, HCWT can inventory the current system, recommend appropriate platforms and manage the migration from design through go-live.

Choose the Right Technology Partner

HCWT has more than 40 years of experience integrating communications, networks, carrier services and workplace technologies. Rather than forcing every customer into the same platform, we assess how the organization operates and recommend the combination of services that best fits its requirements.

Contact High Country Workplace Technologies to discuss a new communications system, modernization project, legacy-system support or migration plan.