Mitel Business Phone Systems

MiVoice Connect is a legacy unified communications platform used by many businesses, government agencies and school districts. HCWT continues to support existing MiVoice Connect and ShoreTel systems, including servers, switches, phones, voicemail, contact-center applications, SIP services and system integrations.

Mitel has announced that support for MiVoice Connect will end in 2029. HCWT can help customers maintain their existing systems while developing a phased migration plan to MiVoice Business, RingCentral or another supported communications platform. Our migration services include system discovery, configuration review, number porting, network assessment, phone compatibility analysis, call-flow rebuilding, training and cutover support.

Mitel CX extends MiVoice Business into an AI-powered contact center for organizations that need to manage customer interactions across voice, email, chat, SMS, video, social messaging, and other digital channels. Intelligent routing connects each customer with the right agent, while a unified agent workspace helps teams respond efficiently without switching between disconnected applications.

Supervisors can use real-time dashboards, historical reporting, interaction recording, quality management, and workforce-management tools to monitor service levels and improve agent performance. AI-powered virtual agents and agent-assistance capabilities can automate routine requests, surface relevant information, and help employees deliver faster, more consistent customer service.

HCWT can design, implement, configure, and support Mitel CX with MiVoice Business. Our services include contact-center discovery, call-flow and queue design, IVR configuration, skills-based routing, system integration, reporting, agent and administrator training, ongoing support, and migration planning for organizations currently using MiVoice Connect Contact Center or MiContact Center Business

Please read more about High Country and its recent success story implementation for the City of Cheyenne BOPU

 Contact High Country Workplace Technologies to learn whether MiVoice Business or MiVoice Contact Center are the right communications solutions for your organization. 

HCWT provides ongoing support for existing MiVoice Connect and ShoreTel systems. Our services include troubleshooting, system administration, software and hardware support, SIP-trunk assistance, voicemail and contact-center support, phone replacement and migration planning.

As MiVoice Connect approaches the end of manufacturer support, HCWT can assess your current configuration and create a practical transition plan that protects critical calling, paging, analog devices, integrations and business workflows.

Mitel Hospitality solutions help hotels, resorts and other lodging properties improve guest service while simplifying communications for front-desk, housekeeping, maintenance, management and security teams. The platform supports reliable guest-room calling, voicemail, wake-up calls, emergency calling, staff mobility and integration with property-management systems.

HCWT designs, installs, integrates and supports Mitel Hospitality solutions for properties ranging from limited-service hotels to large resorts and multi-property organizations. Our services include system design, property-management-system integration, guest-room and administrative phone deployment, SIP trunking, emergency-calling configuration, staff training, system upgrades and ongoing support.

Mitel Revolution helps government agencies, school districts, and large organizations communicate quickly and effectively during emergencies and routine events. The platform can deliver targeted notifications across multiple locations using Mitel phones, mobile devices, desktop computers, email, text messaging, overhead paging, digital signage, and other connected systems.

Whether responding to severe weather, a security incident, a school closure, a building evacuation, or an operational disruption, Mitel Revolution helps ensure the right people receive clear instructions at the right time. Two-way messaging allows recipients to confirm their safety or provide updates, while geofencing and location-based alerts help organizations direct information to specific buildings, campuses, departments, or geographic areas.

By bringing multiple communication channels into one coordinated platform, Mitel Revolution improves situational awareness, accelerates emergency response, and helps large organizations keep employees, students, visitors, and the public informed.

Empower your employees to make faster, more informed decisions by providing them with an all-in-one solution to connect, communicate, and collaborate seamlessly from anywhere. With MiCollab, users can access voice, video, messaging, and file sharing across devices, ensuring that teams stay productive and connected, whether in the office or working remotely. This unified communication platform enhances teamwork and improves efficiency, allowing your business to stay agile in today’s fast-paced environment.