High Country News

Understanding the differences in AI, omnichannel communications, workforce management, complexity, and long-term value

Moving from a traditional business phone system to RingCentral is more than replacing desk phones or moving telephone numbers to the cloud.

If your organization is running Mitel MiVoice Connect and considering a migration to Mitel MiVoice Business, one of the first questions you may ask is:

Organizations still using Mitel MiVoice Connect—or its ShoreTel predecessors—have an important date approaching.

When residents need emergency assistance, they know to call 911. But what happens when they need to report a pothole, ask about trash collection, report a broken streetlight, contact animal control, or simply determine which city department can help them?

Moving a school district from a legacy PBX to cloud communications involves much more than replacing desk phones.

Replacing a school district's legacy phone system is not simply a telephone project.

If your organization is considering migrating from an Avaya IP Office or Avaya Aura phone system to RingCentral, one of the first questions you may ask is:

Short answer: Some Mitel desk phones can be reused with RingCentral, but the words Mitel 6900 series on a quote or inventory are not enough to establish compatibility. Attempting to convert an unsuitable 6900 can leave the phone unusable. Check each phone’s exact model, set…

How to decide whether to modernize an existing IP Office system or move communications to the cloud Organizations still operating Avaya IP Office Release 11 face a real decision. They can upgrade the system to the latest supported IP Office release, or they can use the…