Feature availability depends on the RingCentral subscription, user license, country, device and selected add-ons. HCWT helps organizations determine which features and licenses are actually required.
Cloud Business Phone Features
- Unlimited calling within the United States and Canada
- Local, toll-free and vanity telephone numbers
- Direct telephone numbers and internal extensions
- Number porting from an existing provider
- Desktop, mobile and browser-based calling
- Support for compatible desk phones and conference phones
- One business number across multiple devices
- Caller ID and outbound caller-ID selection
- Caller-ID name
- Extension-to-extension dialing
- Call waiting
- Call hold
- Call transfer
- Warm and blind transfers
- Call forwarding
- Simultaneous ring
- Sequential ring
- Find Me/Follow Me routing
- Call screening
- Call blocking
- Call flip between devices
- Call switch between desktop and mobile devices
- Call park and call pickup
- Shared lines and delegated calling
- Presence and busy-lamp monitoring
- Intercom and paging capabilities
- Hot desking on supported phones
- Dial-by-name directory
- Music on hold
- Custom hold music
- Call handling based on business hours
- After-hours and holiday routing
- Custom greetings and announcements
- Call logs and recent-call history
- Missed-call notifications
- Personal and company contacts
- Corporate directory
- Speed dialing
- Extension dialing across multiple locations
- International calling and international numbers
- Bring-your-own-carrier options for qualifying deployments
- Emergency calling and location management
- On-site emergency-call notifications
- Support for analog devices through compatible adapters or gateways
Auto Attendants and Call Routing
- Single-level auto attendants
- Multilevel auto attendants
- Interactive voice response menus
- Custom menu prompts
- Dial-by-name directory
- Dial-by-extension
- Routing by department, location or language
- Business-hours, after-hours and holiday menus
- Conditional and rules-based call routing
- Location-specific greetings
- Company and site-level call handling
- Direct routing to users, queues, voicemail or external numbers
- Recorded informational announcements
- Custom schedules
- Centralized management of multiple business locations
- AI Receptionist available as an optional service
Call Queues
- Departmental call queues
- Multiple agents per queue
- Simultaneous, rotating and sequential distribution
- Fixed-order call distribution
- Longest-idle routing where supported
- Queue greetings and announcements
- Estimated-wait and hold messaging
- Queue music
- Maximum wait-time settings
- Overflow routing
- After-hours queue routing
- Queue voicemail
- Agent login and logout
- Queue presence and availability
- Queue call monitoring
- Queue activity reporting
- Historical queue analytics
- Live queue information
- Supervisor monitoring features
- Call Queue Pickup
- Queue callbacks and enhanced routing through Call Queues Booster
- Advanced contact-center routing through RingCX
Voicemail Features
- Personal voicemail boxes
- Department and queue voicemail
- Visual voicemail
- Voicemail-to-email notifications
- Voicemail audio-file delivery
- Voicemail transcription
- Voicemail access from desk phones
- Voicemail access through desktop and mobile applications
- Remote voicemail access
- Custom voicemail greetings
- Multiple greeting options
- Message playback, forwarding and deletion
- Shared voicemail access where configured
- Administrator-controlled voicemail settings
- Message-retention management
Business SMS and MMS
- Business SMS using a company telephone number
- Individual user texting
- SMS and MMS from desktop and mobile applications
- Group text messaging
- Image and attachment support
- Message history synchronized across devices
- Customer replies delivered to the assigned business identity
- Text notifications
- SMS templates where supported
- Business SMS registration and compliance tools
- Shared SMS inboxes through Business SMS Booster
- Team management of customer text conversations
- Automated responses and workflows through optional services
- SMS APIs for approved integrations
Business SMS availability and messaging limits depend on the license, number type, registration status and applicable carrier requirements.
Internet Fax
- Send and receive faxes electronically
- Dedicated fax numbers
- Fax using a computer or mobile device
- Fax-to-email delivery
- Email-to-fax
- Electronic fax notifications
- Fax cover pages
- Multiple-recipient faxing
- Fax history
- Fax document storage
- Support for common document formats
- Fax APIs and application integrations
- Elimination of many traditional fax lines and standalone fax machines
Some physical fax machines may be retained using compatible analog equipment, although electronic faxing is generally more reliable for cloud deployments.
Team Messaging and Collaboration
- One-to-one team messaging
- Group conversations
- Persistent team chat
- Public and private teams
- File sharing
- Image and document sharing
- Conversation search
- Message history
- Message reactions
- Mentions and notifications
- Pinned conversations
- Tasks and assignments
- Notes and shared content
- Calendar and application integrations
- Desktop and mobile synchronization
- Presence and availability status
- Do Not Disturb and focus settings
- AI-assisted message drafting
- AI writing improvement
- Message translation
Video Meetings
- Video meetings from desktop, browser and mobile devices
- Meeting scheduling
- One-click meeting links
- Internal and external participants
- Screen sharing
- Application sharing
- Meeting chat
- Virtual backgrounds
- Host and participant controls
- Waiting rooms
- Meeting passwords
- Breakout rooms
- Closed captions
- Live transcription
- Meeting recording
- Meeting summaries
- AI-generated notes and action items
- Meeting highlights and chapters
- Calendar integration
- Microsoft Outlook integration
- Google Calendar integration
- Mobile meeting participation
- Dial-in audio
- Room-system options through RingCentral Rooms
- Larger meetings and webinars through separately licensed services
Participant limits, recording, retention and advanced meeting features depend on the selected subscription.
Mobile and Remote-Work Features
- RingCentral application for iOS and Android
- RingCentral desktop application
- Browser-based communications
- Business calling from personal devices
- Separation of business and personal telephone identities
- Business caller ID from a mobile phone
- Calling over Wi-Fi or mobile data
- Access to voicemail, SMS, fax and team messaging
- Mobile call transfer and call flip
- Mobile presence management
- Mobile contact directory
- Push notifications
- Remote call handling
- Work-hours and availability controls
- Support for employees working from home or traveling
- Central administration without visiting the user’s location
Call Recording and Monitoring
- On-demand call recording
- Automatic call recording
- Inbound and outbound recording
- Recording announcements
- Recording access controls
- Recording playback and download
- Recording retention based on the applicable service
- Supervisor call monitoring
- Listen, whisper and barge capabilities where licensed
- Quality-management options through additional services
- Conversation intelligence through optional AI products
- Third-party recording and archival integrations
Organizations should review consent, privacy, public-record and retention requirements before enabling call recording.
Analytics and Reporting
- Call-detail records
- Inbound and outbound call reports
- Missed and answered call reporting
- Call duration
- User activity
- Number and extension reporting
- Queue performance
- Agent activity
- Call volume by time, location or department
- Live reports and dashboards
- Historical analytics
- Quality-of-service reporting
- Device and endpoint information
- Network and call-quality diagnostics
- Adoption and usage analytics
- Business analytics
- Scheduled reports
- Downloadable and exportable data
- Custom dashboards and reporting options
- APIs for external reporting and workflow development
The depth of real-time, historical and business analytics depends on the selected RingEX package and any additional analytics products.
Artificial Intelligence Features
Depending on the selected RingEX subscription and optional services, RingCentral AI capabilities can include:
- Real-time call transcription
- AI-generated call notes
- Call summaries
- Identification of decisions and action items
- Video-meeting summaries
- Meeting highlights and chapters
- Voicemail transcription
- AI-assisted message writing
- Message rewriting and tone improvement
- Message translation
- Conversation search and recall
- AI Receptionist for automated call answering
- AI-powered responses to common questions
- Appointment scheduling
- Lead capture
- Intelligent call routing
- CRM synchronization
- Sales conversation analysis
- Agent coaching and quality management
- Automated interaction scoring
AI functionality, usage allowances and data-handling options vary by product and license.
Administration and Multi-Site Management
- Web-based administrative portal
- Centralized administration
- Add, change and remove users remotely
- Assign extensions and telephone numbers
- Device assignment and provisioning
- Company-level settings
- Site-level settings
- Multi-location administration
- Templates for user configuration
- Bulk user management
- Role-based administration
- Custom administrator roles
- Delegated site administration
- Cost-center management
- Department and location organization
- User-status management
- Company business hours
- Holiday schedules
- Company greetings
- Number inventory
- Device inventory
- License inventory
- Audit trails and administrative logs
- Adoption reporting
- Service-status information
- Remote troubleshooting
- Single sign-on
- Directory synchronization
- Automated user provisioning and deprovisioning
- APIs for administrative automation
Security and Compliance Capabilities
- Encryption of communications in transit
- Encryption of stored data where applicable
- Secure data-center architecture
- Multifactor authentication
- Single sign-on
- Role-based access controls
- Custom administrative permissions
- Session-management controls
- Audit logging
- Fraud detection and prevention controls
- Emergency-calling location management
- Security and compliance documentation
- Business associate agreement availability for qualifying healthcare deployments
- Compliance capabilities supporting regulated organizations
- Data-retention and access-management options
- Security integrations and APIs
- RingCentral Trust Center resources
A certification or security capability does not automatically make every customer deployment compliant. Configuration, operating procedures, licensing and customer responsibilities must also be considered.
Microsoft Teams Integration
RingCentral can extend Microsoft Teams with enterprise business calling and additional communications capabilities, including:
- RingCentral calling inside Microsoft Teams
- Inbound and outbound business calls
- RingCentral SMS
- RingCentral fax
- Call history
- Voicemail access
- RingCentral contacts
- Presence synchronization options
- Advanced call routing
- RingCentral analytics
- Emergency-calling capabilities
- RingCentral for Microsoft Teams desktop and mobile options
- Direct-routing and embedded-app deployment choices
- Access to RingCentral features without requiring every user to operate separate calling workflows
The appropriate Teams architecture depends on the organization’s Microsoft licensing, desired user experience and existing telephone environment.
Business Application Integrations
RingCentral offers integrations with hundreds of business applications, including options for:
- Microsoft 365
- Microsoft Teams
- Microsoft Outlook
- Google Workspace
- Google Calendar
- Salesforce
- HubSpot
- Zendesk
- ServiceNow
- Microsoft Dynamics
- Zoho
- Slack
- Box
- Dropbox
- Industry-specific applications
- CRM screen pops
- Click-to-dial
- Automatic call logging
- Contact synchronization
- Workflow automation
- Calendar integration
- Browser extensions
- Custom integrations through APIs
The precise functionality of each integration varies. Some integrations require a particular RingCentral package, third-party subscription or professional configuration.
Developer Platform and APIs
- Voice APIs
- SMS and MMS APIs
- Fax APIs
- Video APIs
- Team-messaging APIs
- Call-log and data APIs
- User and system-configuration APIs
- Webhooks and event notifications
- Embedded communications
- Custom workflow development
- CRM and line-of-business integrations
- Automated provisioning
- Reporting and data extraction
- RingCentral App Gallery
- Developer documentation and software development kits
Devices and Endpoint Options
- RingCentral desktop application
- RingCentral mobile application
- Browser-based calling
- Supported IP desk phones
- Conference phones
- Receptionist and attendant devices
- Common-area phones
- Limited-extension and basic-use devices
- Paging devices
- Analog telephone adapters
- Analog gateways
- Headsets
- Video-room systems
- Existing compatible phones where approved
- Unassisted and assisted device provisioning
- Remote device configuration and firmware management
Device compatibility should be confirmed before assuming an existing phone, paging adapter, fax machine or analog device can be reused.
Optional RingCentral Products and Add-Ons
The following capabilities may require separate licensing or an additional RingCentral product:
- RingCX AI-powered contact center
- Advanced omnichannel routing
- Voice, chat, email, SMS and social-media contact handling
- Workforce management
- Quality management
- Advanced agent coaching
- AI Conversation Expert
- AI Receptionist
- Call Queues Booster
- Business SMS Booster
- Customer Engagement Bundle
- RingCentral Rooms
- RingCentral Webinar
- RingCentral Events
- Advanced call-recording retention
- Additional SMS volume
- International calling packages
- Global telephone numbers
- Toll-free minute packages
- Branded calling
- Advanced analytics
- Third-party archiving and compliance services
RingCentral feature references
RingEX plans and feature comparison
Which RingCentral Features Does Your Organization Need?
Most organizations do not need every available RingCentral capability. The correct configuration depends on the number of users and locations, call flow, contact-center requirements, Microsoft Teams strategy, paging and analog devices, emergency-calling needs, reporting requirements and desired level of support.
High Country Workplace Technologies is RingEX and RingCX delivery certified. HCWT can help your organization evaluate licenses, design call routing, reuse compatible equipment, configure integrations, coordinate number porting and deploy RingCentral across one location or a nationwide organization.