Mitel MiVoice Connect End of Life: What Should Customers Do Before 12/31/2029?
Organizations still using Mitel MiVoice Connect—or its ShoreTel predecessors—have an important date approaching.
High Country News
Jim Whitfield
Jim Whitfield is Managing Director of High Country Workplace Technologies, a Colorado-based telecommunications integrator serving organizations nationwide. He leads HCWT’s work involving RingCentral RingEX and RingCX, Mitel communications systems, legacy PBX migrations, carrier services and Cisco Meraki networking. Jim brings decades of technology, engineering and public-sector leadership experience to business communications projects.
October 1, 2026
How Can Cities and Counties Modernize a 311 Citizen Services Contact Center?
When residents need emergency assistance, they know to call 911. But what happens when they need to report a pothole, ask about trash collection, report a broken streetlight, contact animal control, or simply determine which city department can help them?
September 29, 2026
How Do You Migrate a School Paging and Intercom System to Cloud Communications?
Moving a school district from a legacy PBX to cloud communications involves much more than replacing desk phones.
September 26, 2026
School District Cloud Phone System RFP Guide | HCWT
Replacing a school district's legacy phone system is not simply a telephone project.
September 25, 2026
Can I Reuse My Avaya Phones When Migrating from Avaya to RingCentral?
If your organization is considering migrating from an Avaya IP Office or Avaya Aura phone system to RingCentral, one of the first questions you may ask is:
September 23, 2026
Can You Reuse Mitel Phones When Migrating to RingCentral?
Short answer: Some Mitel desk phones can be reused with RingCentral, but the words Mitel 6900 series on a quote or inventory are not enough to establish compatibility. Attempting to convert an unsuitable 6900 can leave the phone unusable. Check each phone’s exact model, set…
September 22, 2026
Upgrade Avaya IP Office or Migrate to Cloud Communications ?
How to decide whether to modernize an existing IP Office system or move communications to the cloud Organizations still operating Avaya IP Office Release 11 face a real decision. They can upgrade the system to the latest supported IP Office release, or they can use the…
September 19, 2026
How Do School Districts Choose a Cloud-Based Unified Communications Platform?
School districts should choose a cloud-based unified communications platform by first documenting how every school communicates during normal operations and emergencies, then scoring qualified platforms against safety, reliability, interoperability, security, usability,…
September 15, 2026
The Complete Guide to Migrating a Legacy PBX to a Cloud Phone System
Migrating from a legacy PBX to a cloud phone system can improve reliability, mobility, administration, reporting, and business continuity. However, a successful migration requires much more than selecting a cloud provider, ordering phones, and transferring telephone numbers.
September 9, 2026
6 Best UC Platforms for School District RFP Reviews in 2026
School district IT teams face a specific set of demands when evaluating unified communications platforms for an RFP. You need E-rate eligibility, CIPA-compliant filtering, E911 location accuracy per building, and multi-site administration across dozens of campuses. High…