Avaya Media Servers and Avaya Media Gateways work together with Avaya MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.
The Avaya Call Center provides a total solution for your sales and service needs. Building on the performance and flexibility of the DEFINITY Enterprise Communications Server, you can select from a powerful assortment of features, capabilities, and applications specially designed to enhance call center operations.
Nortel CS 1000 Communication Server 1000 Release (CSE 1000)
Communication Server 1000 (formerly Succession 1000) Release 4.0 is enterprise call server software that supports centralized or distributed collaborative enterprise environments with distributed call server and gateway redundancy, IP telephony scalability up to 15,000 IP clients per call server, SIP-based interworking with Nortel Networks MCS 5100 portfolio and support for an extended range of communication clients. Release 4.0 is common across CS 1000 and Meridian 1 systems, providing a seamless migration path for Meridian 1 upgrades.
Meridian 1 Option series is a digital PBX for enterprises, delivering advanced applications and carrier-grade, five-nines reliability for traditional voice and Voice over IP communications. Expandable to 800 lines, it supports desktop and system features of larger Meridian 1 systems, including digital and IP telephones, IP Gateways, mobility (802.11) communications, voice messaging, call center, PC-based system management, and multimedia applications.
Nortel Multimedia Communication Server 5100 - MCS 5100
The MCS5100 delivers SIP-based multimedia and collaborative applications to large firms and enterprised. Using industry-standard protocols, it enables businesses to augment existing voice and data infrastructures with advanced IP-based capabilities, such as multimedia (video conferencing and calling, picture caller ID); collaboration (conferencing, white boarding, file exchange, co-Web browsing); personalization (call screening, call logs, call management and routing - find me, follow me); presence and instant messaging.
DuVoice provides a comprehensive voice mail, automated attendant, wakeup call, PMS and call account-ing platform for small, mid-sized and large properties. Integrates with most all phone key and PBX systems.
Nortel Hospitality Messaging Server 400 The Nortel Networks Hospitality Messaging Server 400 provides establishments with a robust messaging platform that will serve as the foundation for many next-generation hospitality features. A robust platform, coupled with Nortel Networks extensive experience in the hospitality industry, will provide hospitality businesses with an opportunity to better serve the needs of their guests for years to come.
Designed as a turnkey solution for businesses in the hospitality industry, the GuestWorks System provides DEFINITY capabilities and reliability plus features especially helpful and productive for this industry. For example, it offers automatic wake-up calling services, accurate guest record-keeping from check-in to check-out, and in-room connectivity for fax machines and laptop PCs. It also has a variety of features and tools to enhance staff productivity and reduce costs.
As part of the Avaya™ Enterprise Class IP Solutions (ECLIPS) portfolio, the DEFINITY® Servers—powered by Avaya MultiVantage™ Software—deliver a full range of global communications capabilities to help your enterprise meet its goals for increased productivity, customer care, and network efficiency. These premier voice and data solutions are designed to simplify your move to a converged communications network while protecting the investments you have in place.