Contact Center and IVR system Solutions

As an AVST, Avaya, Cisco, and ShoreTel partner we offer a comprehensive array of telecommunications products and services. Please contact us at 1-800-845-6780 or by email at Sales or Services if we can

AireSpring

	AireSpring offer very competitive service and rates on PRI T1, SIP Trunking, long distance, and dynamic T1 services. AireSpring is the ultimate telecommunications carrier for companies seeking business tested Local, Long Distance, Internet, Conferencing, and SIP/VoIP products at industry leading low rates. Award winning AireSpring is debt free and customer focused. If reliable voice and data are critical to the success of your business demand AireSpring!
	AireSpring SIP Trunking
1.800.825.1055	- AireSpring Customer Service

ShoreTel Unified Communication Solutions (40 to 10000 stations)

Welcome to our ShoreTel VoIP PBX Customer Information Center please contact us if you have an additional questions

Solutions Overview

Unified Communication Switches

IP Phones

Contact Center Solutions

Conference Call Support

Call Director

Call Manager Overview

Information for Education institutions

Information for State, Local, and Federal Government

SIP Trunking

SIP trunking is quickly taking over as the preferred configuration for small and large businesses, government, and educational entities to receive both their internet and voice services. SIP trunks can interface with both IP and Traditional TDM pbx systems since they can be configured with a traditional T1 handoff. However, a native SIP handoff is the optimal and is the least expensive configuration. Some IP PBX systems do not charge a license fee for each of the SIP trunks connected to a system. Government and Educational entities with fluctuating call traffic are quickly taking hold of this new technology, which allows for a baseline number of trunks with a burstable capability.

Nortel Contact Center and IVR Solutions

Nortel Networks Customer Contact and Voice Portal Solutions provide the means for customers to do business with you consistently and seamlessly - anywhere, anyway, and anytime. Our extensive portfolio includes contact center, self-service, and advanced speech recognition solutions. Having established more than 30,000 customer contact centers worldwide, Nortel Networks has the business and technological expertise to create a scalable, flexible, and resilient solution that will grow and change with your organization. We can help you better integrate contact center strategies into your company's overall operations by giving you the tools to manage and understand customer relationships more effectively, and to maximize your return on those relationships. And backed by our Customer Contact and Voice Portal Solutions team's global reputation for quality and reliability, we offer a single, responsive point of contact for all of your sales and service needs.

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Call_Center_Brochure

Call_Center_Technical_Brochure

Symposium_Sales_Brochure

Symposium_Express

Periphonics_MPS500_Self_Service_IVR

AVST IVR "Automated Agent"

AVST offer a very competitive, feature rich, Interactive Voice Response (IVR) calleed Automated Agent product that is value priced for your business enterprise.

AVST IVR Automated Agent Sales Brochure

AVST IVR Automated Agent Technical Brochure

Avaya Contact Center and IVR Applications

	The Avaya Contact Center provides a total solution for your sales and service needs. Building on the performance and flexibility of the DEFINITY Enterprise Communications Server, you can select from a powerful assortment of features, capabilities, and applications specially designed to enhance call center operations. Contact Center_Sales_Brochure IVR_Sales_Brochure