The MERLIN MAGIX Integrated System is attractive to small and mid-markets customers (15 to 200 users) with single locations, as well as a large number of geographically dispersed locations. In addition to current voice applications needs, customers that access the Internet via modems or anticipate a future requirement for high-speed, Internet access, are looking to improve their customer care function, and currently have a LAN installed, are candidates for this offer.

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As part of the Avaya™ Enterprise Class IP Solutions (ECLIPS) portfolio, the DEFINITY® Servers—powered by Avaya MultiVantage™ Software—deliver a full range of global communications capabilities to help your enterprise meet its goals for increased productivity, customer care, and network efficiency. These premier voice and data solutions are designed to simplify your move to a converged communications network while protecting the investments you have in place.

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Avaya Media Servers and Avaya Media Gateways work together with Avaya MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.

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The Avaya Call Center provides a total solution for your sales and service needs. Building on the performance and flexibility of the DEFINITY Enterprise Communications Server, you can select from a powerful assortment of features, capabilities, and applications specially designed to enhance call center operations.

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GuestWorks System

Designed as a turnkey solution for businesses in the hospitality industry, the GuestWorks System provides DEFINITY capabilities and reliability plus features especially helpful   and productive for this industry. For example, it offers automatic wake-up calling services, accurate guest record-keeping from check-in to check-out, and in-room connectivity for fax machines and laptop PCs. It also has a variety of features and tools to enhance staff productivity and reduce costs.

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