Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of communications solutions for businesses of all sizes. Through its world-class unified communications platform, CallXpress®, and its innovative speech application module, Seneca®, AVST offers the industry's most powerful suite of second generation communications solutions including voice messaging, unified messaging, speech-enabled applications (including automated attendant and hands-free mobile worker access), and call processing (including embedded IVR).

The CallXpress unified communications platform is designed to facilitate the enterprise migration from legacy TDM call processing and voice mail solutions to IP-enabled unified communications by delivering the interoperability, scalability, feature depth and flexibility, and administrative capabilities that enterprise IT and Telecom teams are demanding.

Headquartered in Orange County, California, AVST maintains facilities in Bellevue, Washington and the United Kingdom and has remote sales offices across the United States. With over 35,000 systems installed worldwide, AVST's communications solutions are sold and supported by an extensive network of resellers and OEM partners including Altura Communications Solutions, Black Box Network Services, NetVersant Solutions, Shared Technologies, Verizon Business, and Ericsson AB.

AVST was established in September 2003 from the combined businesses of Sound Advantage (established in 1997) and the AVT division (established in 1982) of Captaris, Inc. (NASDAQ: CAPA). A privately-owned company, AVST's two major institutional investors are Ignition Partners, Seattle, WA ( www.ignitionpartners.com) and Dolphin Equity Partners, New York, NY (www.dolphinequity.com). Captaris, Inc. ( www.captaris.com) is also a minority shareholder in AVST.

The Company's primary contact information is as follows:

AVST CallXpress offers the most robust and unified messaging options:

CallXpress Unified Messaging Types

Give your employees the power to communicate and collaborate more productively; give them CallXpress® from AVST. With its advanced voice mail, call processing, unified messaging and speech-enabled capabilities, your workforce will never be out of touch — with each other or your customers. That's because CallXpress lets them receive and respond to messages anytime and anywhere. If your company is looking to reduce costs, increase efficiency and stay connected to your customers, then CallXpress is exactly what you need. AVST CallXpress offers PBX digital and IP integration with most all PBX manufacturers (Cisco, NEC, Avaya, Nortel, etc.). What's more is that CallXpress allows for simultaneous integrations and world class management of multiple email servers from a single access point.

...Be More Responsive To Your Customers Quick, responsive customer service requires advanced technology. CallXpress gives you that edge with three important features:

Advanced Voice Mail At the core of CallXpress is an advanced voice mail system that answers your calls when you can't. Your personalized messages can let callers know if you're on another call, away from your desk or out of the office. It can also route customers to self-service applications when you can't talk to them in person.

With our automated attendant, any information stored in a database can be spoken or faxed to your customers via Interactive Voice Response (IVR). So instead of getting a busy signal or being put on hold, your customers have automatic access to accurate information, 24 hours a day — allowing you to increase customer satisfaction without increasing staff costs. And that leads to long-term, profitable relationships with your customers.

Message Notification

Never miss another urgent call or message, no matter where you are. With CallXpress Message Notification, when a new message is received, an alert is sent right to your pager, telephone, mobile or any SMS-capable device. Choose how you'd like to be notified — via a daily message reminder, immediate message or SMS notification — and even set up filters based on a specific sender or message type (voice, fax or e-mail).

...Stay In Touch While On The Go

With CallXpress you can manage your voice, fax and e-mail messages from any location at any time — via laptop, telephone, cell phone or the Internet. On the road to your next appointment? No problem. Just pick up your mobile device, follow the simple touch tone or voice commands and, using text-to-speech technology, CallXpress gives you instant access to all of your messages — even e-mail and fax messages.

Speech-Enabled Personal Assistant
Being out of the office doesn't have to mean being out of touch. Using the very latest state-of-the-art speech recognition technology, the CallXpress Speech Server acts as a personal assistant, directing your calls to you wherever you are — at your desk, in your car or at your home office.

Your speech-enabled personal assistant also lets you retrieve, respond to and create new e-mail messages, retrieve Microsoft® Exchange® contact numbers, place outbound calls, put calls on hold, receive multiple inbound calls, and schedule meetings all on a single call. And with the built-in directory service, you can call coworkers without looking up their extensions or waiting for an operator to direct your call. You simply speak the name of the person you wish to call, and the CallXpress Speech Server connects you for real-time collaboration.

Unified Messaging

For even greater productivity, all of your messages — voice, fax and e-mail — appear in your Microsoft Outlook®, Lotus Notes®, or other IMAP4-compatible e-mail box. Messages can be prioritized easily and accessed in any order. No longer will you have to dig through all your voice messages just to get to the important ones. The end result: less time managing your messages and more time acting on them.

Your global employees can take advantage of the mobility features of CallXpress, because it supports multilingual text-to-speech. CallXpress desktop clients are available in Danish*, Dutch*, English, French, German, Italian, Norwegian*, Spanish, Swedish* and Finnish.*

*Not available with UM for Lotus Notes DUC implementation.

At AVST, we understand the full spectrum costs involved in transitioning from a first-generation voice mail system. We want to minimize the training and pain for both your users and your administrative staff. So we've designed CallXpress with these features:

We've invested heavily in the development of alternate user interfaces that can emulate the command structure of many popular first-generation voice mail systems. As a result, users need very little training to transition to CallXpress — and in many cases, they are not even aware of the change. Currently, we offer alternate user interface solutions for Octel® Aria®, Octel Serenade® (VMX), Avaya® INTUITY™ AUDIX®, and Mitel® NuPoint with Centigram Interface.

Secure IP-Telephony Transition

Moving from traditional circuit-switched architecture to a packet-switched IP environment is no longer just a dream, but an achievable reality. That's because you no longer need to perform a massive technology refresh overnight, involving multiple sites. CallXpress supports over 250 traditional PBX and IP-based integrations, so you can transition from your existing technology at your pace. There's no need to rip out the old system all at once, unlike competitive products.

Our award-winning CallXpress solution has been unifying communications for companies all over the world. So as the world of enterprise communications advances, you can rest assured that AVST has your future covered.

AVST powers effective communication with capabilities that keep business within reach. CallXpress features include:

What's New in CallXpress 7.80

TUI Functions

Alternate Message Addressing - New in CallXpress 7.80

Optionally, the CallXpress TUI can now support an alternate method for mailbox addressing where users record a message and then address the message to one or multiple recipients. CallXpress responds with the mailbox name recording or other confirmation.Mailbox input is streamlined with a single digit termination key after each address. (Every user mailbox can be setup to use the traditional method or this new method for addressing.)

CallXpress Speech Server, powered by Seneca®, offers speech-enabled connectivity tools to CallXpress, making AVST's unified communications solutions complete. Using sophisticated voice recognition technology, Seneca provides speech access to your company's communication infrastructure and real-time call connectivity. It also offers hands-free mobile management of telephone calls, e-mail and fax messages, maximizing employee productivity

Seneca allows you to:

•     Never miss another call from your most important customers — dramatically improved success rate for person-to-person calls

•      Track down co-workers with just one call

•     Keep up with all voice, e-mail and fax messages anytime from anywhere – such as the car, airport or hotel.

•      Focus on profitable tasks rather than administrative call handling and unproductive rounds of phone tag.

Powerful, Voice-Activated Communication

Seneca is built on award-winning voice-user interface tools for communication, messaging and content access. It speech-enables common office technologies, such as voice mail, e-mail, fax, PBX features, groupware, and calendaring.

Powered by intuitive voice commands, Seneca quickly connects callers to employees and employees to information. For instance, users may take calls and manage voice, fax and e-mail messages on a cell phone while driving to work, in a completely hands-free mode. Voice-activated management simplifies the task and ensures continued productivity even as countries and states legislate hands-free cell phone use.

Full hands-free Mobility

Seneca provides for a full hands-free user experience. You can access virtually the full functionality of Seneca using your voice, without having to dial. This includes the ability to log onto the system, access all messages, send messages, locate other users, make outgoing calls, schedule calendared appointments, and return to the Seneca menu to perform other functions after a call is completed.

One-Call Productivity

Via voice commands, callers may direct Seneca to locate an employee, call another contact or leave a message — all in one call. Employees, on the other hand, may set Seneca to redirect calls from the office to any alternative location. As a result, more connections are completed more quickly whether users are in the office or on the road.

Simple to Use and Administer

Life is simple for the Seneca user. By memorizing a few short speech commands, you can gain back those precious lost calls, e-mails, faxes and more. You are better able to manage important connections by simply speaking, leaving your hands free for driving or typing.

Cost-Effective Integration

Seneca extends the capabilities of CallXpress, but also leverages other existing software and hardware investments. The module may be configured to integrate with and enhance virtually any voice mail system. Seneca also offers tailored, scalable configurations and compatibility with most PBX or KTS systems.

With Seneca®, outside callers can:

• Simply speak the name of the call destination rather than push buttons.
• Speak over the voice prompts instead of waiting, saving time.
• Try up to four additional locations to find the employee.

With Seneca, users can:

• Screen a caller before deciding to take the call or reject it.
• Record conversations and save the recording into their mailbox as a voice message.
• Create an Address Book to place outgoing calls, forward voice, fax and e-mail messages and initiate new e-mail messages.
• Use a simple voice command to place calls to members of your contact list.
• Make a return call by simply saying, “Call back.â€Â
• Dial any telephone number by speaking the phone number.
• Listen to, reply to, forward and compose e-mail messages while away from a computer, using the phone.
• Log into the system using only speech commands.
• Refresh their contact database either manually or by command whenever changes are made.
• Have calls routed directly to them at their Virtual Extension number, which eliminates the need to disclose home or cell phone numbers.
• Configure their mailbox via the Internet to control settings and configure message notification.
• Check their Microsoft Exchange calendar and create, accept, decline, and reply to meeting requests.
• Be notified of new calls while on another call.
• Place calls on hold to manage other messages or place/accept other calls.

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